Picked up the Brigadier about 4 months ago and I'm already on my 3rd one. First phone slid off my seat while driving, fell to the floor and cracked the screen! Yup, fell two feet and cracked. Something told me to get the insurance after having only Casio rugged phones prior and never having an issue with breakage. Reading the reviews on the Brigadier made me think it might be a good idea to get the insurance. I guess it was a good decision.
Called the insurance company and was shipped a new one overnight. Loaded it back up with all the apps I use for work and started to use it. Within a few weeks the camera went buggy and would go from super bright to dark. White balance issue. Again warrantied the phone. Again shipped overnight. Loaded it up again with the apps and stuff.
Phone has been working well, but after about 6 weeks, the camera got buggy again. Loaded a few other camera apps and they all do the same thing.
Contacted Kyocera to see about a software update and was told Verizon does the software updates. So, I contacted Verizon and was told that any updates to software or firmware comes from Kyocera! WHAT??
So I guess I will be returning it again for the 4th time. Since there is no new software/firmware available from anyone, I will have to either settle for the crappy camera, or continue to replace the phone!
A simple software update would solve this and a few other issues that me and others are having.
Its a real disappointment having had Casio rugged phones for 4 years and because they no longer make phones (with the NEC buyout) I have no choice in rugged phones except for the Brigadier.
The phone is faster, louder, bigger than any Casio, but the software bugs are a PITA! I just hope one of the companies steps up and gets a software patch to fix this.
Always on Display inner screen does not go off face down?
Post your case choices here.
Facebook
Twitter
Instagram