LG G3 vertical lines

[kaptansharp]

Hi guys, I have a problem.

My phone freezes and restarts. When LG logo comes, there is a problem like this (picture).
Does anyone know of this problem?

Is it a software or hardware problem?

Please help me...

 

[B. Diddy]

Welcome to Android Central! It's almost certainly a hardware issue, although I suppose a corrupt firmware might do that as well. I think you'll need to bring it to a repair shop.

 

[kaptansharp]

Welcome to Android Central! It's almost certainly a hardware issue, although I suppose a corrupt firmware might do that as well. I think you'll need to bring it to a repair shop.

Thanks for replying. I went to a repair shop today.
He told me ' your phone need to 'root'.
I said ' Are you sure? I guess problem is hardware.'
He said 'no you need to root and rom'

I am consumed with this problem. What can i do? Is this hardware or software?

PLEASE HELP ME!

edit: When this happens, my phone gets very hot.hight temperature.

 

[B. Diddy]

Strange that the tech would immediately suggest rooting. Did you ask him if he's seen this before? In any case, I don't have rooting experience. You could search the forums here, or check over at XDA-developers.com for instructions on how to root your phone. But if you can't boot up, I'm not sure how you're going to root it in the first place.

 

[kaptansharp]

Strange that the tech would immediately suggest rooting. Did you ask him if he's seen this before? In any case, I don't have rooting experience. You could search the forums here, or check over at XDA-developers.com for instructions on how to root your phone. But if you can't boot up, I'm not sure how you're going to root it in the first place.

I think it's hardware. When the phone is warming, it's restarting but not opening. I mean it's doing it when it's too hot. Maybe problem is motherboard?

 

[B. Diddy]

That's what I'd guess.

 

[kaptansharp]

I guess so. But some people say it's software. You have to root and install a rom. I really don't know what i will do