I just spent over 2 hours on the phone. First with Sprint, then with HTC, and then back to sprint. Sprint blames it on the htc update. That was after having me check a few things that did NOTHING. HTC had me do a few things. Uninstall the one app I used for ringtones, download a new app, and ringtone, save it to contact and NOTHING. My poor daughter was getting tired of me having her call me to check if it saved.
HTC had me then do a hard reset. Claimed that it would fix any error in the update. Downloaded another app and ringtone, saved it and still NOTHING. She sent me back to Sprint.
Of course Sprint tries the line of bullcrap about not providing support for 3rd party apps, even though I couldn't get one of their stupid songs saved.
I now have to take it into a store, where they supposedly can uninstall or remove the update and redo it and supposedly, miraculously according to "Peggy" in Siberia, my ringtones will work.
I urge you all to call regarding this issue, or they will NOT fix this update.