My parents recently got two new Nokia 6.1 phones to use with AT&T service. On day 2, my mom received an MMS message with a photo that would not download. We also noticed that group MMS messages wouldn't download. After checking the APN settings, and even deleting them and manually re-adding the settings, the MMS messages still would not download.
Since mobile data is required for MMS messages, I turned off Wi-Fi to test whether her internet connection was even working. We verified that it was working, and suddenly the failed MMS messages went through. I turned Wi-Fi back on and thought everything was working correctly for a few days.
I was then informed that both parents were having issues sending and receiving messages. After further troubleshooting, MMS messages with picture/video attachments go through as expected when Wi-Fi is turned on. The problem now is that group text MMS messages will not work with Wi-Fi. In order to send and received those group messages, the Wi-Fi has to be toggled off long enough for the message to go through, and then we can toggle Wi-Fi back on.
Is this a common problem with these phones, or is something really strange happening with the Wi-Fi connection?
Since mobile data is required for MMS messages, I turned off Wi-Fi to test whether her internet connection was even working. We verified that it was working, and suddenly the failed MMS messages went through. I turned Wi-Fi back on and thought everything was working correctly for a few days.
I was then informed that both parents were having issues sending and receiving messages. After further troubleshooting, MMS messages with picture/video attachments go through as expected when Wi-Fi is turned on. The problem now is that group text MMS messages will not work with Wi-Fi. In order to send and received those group messages, the Wi-Fi has to be toggled off long enough for the message to go through, and then we can toggle Wi-Fi back on.
Is this a common problem with these phones, or is something really strange happening with the Wi-Fi connection?