Moto X - Shipping issues.

[rajeshr68]

I ordered the Dev edition on Wednesday and still waiting for it to either get a tracking number or something. I am half tempted to save 100 dollars and just go pick it up at VZW. Is the dev edition on verizon worth the extra money? Doesn't it come with same bloatware?

Yes, but it's your only option if you want 32GB and/or are interested in unlocking the bootloader.

 

[ChuckG73]

Chuck: Good Morning Paul
Lianne Paul: Yes I'm here and I'll be more than happy to assist you
Chuck: Thanks
Lianne Paul: let me check the order number chuck please hold on for a sec
Lianne Paul: My apology for the inconvenience
Chuck: Thanks
Chuck: How is Motorola going to make this right?
Lianne Paul: Thank you for holding Charles, I have checked the Expected delivery date on here but it doesn't have the date yet. Honestly the expected delivery date could be 7-10 days from the time that the order was created and in your case the order was created on the 18th of Sept
Chuck: again
Chuck: How is it that if I custom ordered one I would get it in 4 days
Chuck: If I order one that is in stock it takes 7-10 days
Chuck: how is that considered 2 day shipping
Lianne Paul: Actually the 4 days turn around has also been changed to 7-10 days due to high demand, initial delivery times may vary
Chuck: again but they are building those phones after the order is put in
Chuck: This was already in stock
Chuck: what is the excuse for it taking 5-8 days to pull it off a shelf and ship
Chuck: See how silly it sounds when asked that way
Chuck: I know you are a cust rep and it is no way your fault, but somebody really screwed this launch of the dev ed
Lianne Paul: My apology Charles but we don't have information what is going on in the depot after a customer submitted the order we are also dealing with the people behind it if what are the updates that they will put on the order status
Chuck: Thanks Paul
Chuck: Have a great day and I hope Motorola will do something to make this right
Chuck: Refund shipping
Chuck: Include a skip
Chuck: sned an email of apology
Chuck: something would be nice
Chuck: I hope this chat can be viewed by your superior
Lianne Paul: I'm sorry charles for any inconvenience we will work on this and make sure that everything will be fine
Chuck: You have done a great job and I would love this message to be seen by more at Motorola
Chuck: Thanks

 

[ChuckG73]

Still had not shipped

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[anthony2558]

Still had not shipped

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Go on Google+ and hit up +Matt Jones or +Punit Soni they are really trying to help people that haven't gotten their phone shipped yet. They seem to have helped a lot out so far.

Moto X

 

[hodan]

I get that 2 days starts when it ships. But when does it ship, where does the "ships within" come into play. Where does it say "ships within"? It says "2 day shipping" Those are 2 totally different meanings. This is not a custom moto maker phone. Just a woven black T-Mobile version.

So basically I have a business and I have something in stock. I offer "2 day shipping" but it doesn't start till I get off my lazy *** and drop it off at the post office 10 days later. O well, that's when I shipped it, you'll get it in two days from then. 12 days later. That's my 2 days shipping. That's not how it works! Lol.

I need a frigging beer. Haha..

Sent from my HTC One using Tapatalk 2

Look, you can prove all day long that Moto made huge mistakes in the launch of this phone.

You are also correct about Moto using "2 day shipping" as the sole delivery term. If they also said "Expected ship date" I think you might be less ticked.

Unfortunately, you've found the only remedy. Complaining on a forum. Well, what color did you order?

Posted via Android Central App

 

[ChuckG73]

I have told Punit and no response. Maybe I try Matt

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[ChuckG73]

Still has not shipped...

Sent from my Galaxy Nexus using AC Forums mobile app