I spoke to a rep and she told me that's a Samsung thing then after awhile she realized its att update, she told me it's not ota but through Kies.. Wtf? Their customer service is ridiculous...
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Multi view update on December 27th!
- Thread starter Peaches36
- Start date
I spoke to a rep and she told me that's a Samsung thing then after awhile she realized its att update, she told me it's not ota but through Kies.. Wtf? Their customer service is ridiculous...
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Soloberry
Active member
Re: Just spoke to a rep who works directly for the Presidents Office of AT&T
Didn't work for me-tried the same thing. 154 hrs to check again-although he said I would get a text message telling me to update.
Didn't work for me-tried the same thing. 154 hrs to check again-although he said I would get a text message telling me to update.
Re: Just spoke to a rep who works directly for the Presidents Office of AT&T
I tried calling ATT, was transferred to a Samsung rep. Then backto ATT. I heard 4 different reasons why.
I was very nice, saying I'm asking for a favor here. And was finally told they ate rolling out the update in 10% chunks!
So hold on, it could be awhile.
Good luck and happy new year!
I tried calling ATT, was transferred to a Samsung rep. Then backto ATT. I heard 4 different reasons why.
I was very nice, saying I'm asking for a favor here. And was finally told they ate rolling out the update in 10% chunks!
So hold on, it could be awhile.
Good luck and happy new year!
Re: Just spoke to a rep who works directly for the Presidents Office of AT&T
Go all the way to 2500 some hours and thought I should try a factory reset; oh well, did not work
So I also contacted AT&T and they are as useless as they come. Oh well, hopefully it hits within the next few days
Go all the way to 2500 some hours and thought I should try a factory reset; oh well, did not work
So I also contacted AT&T and they are as useless as they come. Oh well, hopefully it hits within the next few daysMines still didn't come either....I went to the AT&T store yesterday and ask them. They resetted my whole phone to the point I lost ALL my contacts, photos, & music.....SMH!!!! Now I'm jus looking at u guys comments and trying to do what yall telling to do it's just not working....im tired of keep changing my date&time to get the update....im at 50 hrs right now.....oh yea I'M IN ST.LOUIS, MISSOURI
I am the unfortunate few that has been trying to get the update since yesterday and still haven't gotten it (in Los Angeles). I called the customer service at least 5 times and they couldn't do anything. I tried the date trick, network reset, taking out my sim card, battery, reset, and safe mode, but nothing has worked. If any of you decide to call customer service and they say that they don't have any notes on the update, give them this link AT&T Device How-To Center: Cell Phone, Smartphone & Tablet Self-Support or go to AT&T Device How-To Center: Cell Phone, Smartphone & Tablet Self-Support and select the note 2, troubleshoot, software, upgrade and tell them if it is on their website, why don't they have it.
AT&T is a bunch of S***. No wonder why their last in customer service. Always blaming Google when everyone knows its them that doesn't give out the update. If I was AT&T, I would think they would put more efforts into the Android systems (since they lost their exclusivity with iPhone). What idiots. (Sorry for my rants).
AT&T is a bunch of S***. No wonder why their last in customer service. Always blaming Google when everyone knows its them that doesn't give out the update. If I was AT&T, I would think they would put more efforts into the Android systems (since they lost their exclusivity with iPhone). What idiots. (Sorry for my rants).
abalboa3
Well-known member
I just finally was able to update mine, not using the OTA method, on a completely stock device. I found these instructions on XDA, post #238 really gives nice instructions. AT&T to release OTA update on Dec. 27 to enable Multi-Window on Note II - Page 24 - xda-developers
You need to scroll down, and on post #238 there is an update that lists how to manually download the update to your microSD card, and run the update on a stock device. It gives instructions on how to do it on a rooted device as well for those interested.
Hope this helps someone. I was extremely frustrated that I wasn't getting the OTA update, but now I'm loving the new feature. Glad I didn't have to wait for AT&T to decide it was my turn to update my phone.
You need to scroll down, and on post #238 there is an update that lists how to manually download the update to your microSD card, and run the update on a stock device. It gives instructions on how to do it on a rooted device as well for those interested.
Hope this helps someone. I was extremely frustrated that I wasn't getting the OTA update, but now I'm loving the new feature. Glad I didn't have to wait for AT&T to decide it was my turn to update my phone.
Did you put file in the /cache or did you install it via external SD card? Does it wipe your external SD card or just the internal SD? Thanks for the find. I'm sure everyone will thank you.
I don't understand.. Is it for rooted devices only?
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
glidersgalore
Well-known member
Just got mine and the only issue I have is have to use the samsung keyboard. If not and I use pro keyboard or better keyboard thevtab for the slide covers the "a" and when I try and hit the "a" the grid slides out
Sent from my SAMSUNG-SGH-I317 using Android Central Forums
Sent from my SAMSUNG-SGH-I317 using Android Central Forums
It is working. Oh yeah, but I haven't mess with it since I want all my fellow AT&T Note 2 friends to get it now.
Oh and special thanks to abalboa3 for finding this awesome tip.
Here are the instruction?.
Go to the link that abalboa3 post #227gives you.
As he instructed go to post 238 and there is a dropbox link.
Download the file 2400258.cfg
Once you download it, change the entire file name to ?update.zip?.
You may get a pop up stating that it will affect the file, but do it anyways.
Once that is done, you need to transfer or download the update.zip file to your external sd card (probably best to put it in a download folder or somewhere easy to find).
Now turn off your phone.
The stock recovery is done first by turning off your phone completely.
Hold the up volume + power + home (middle) button until it loads up and you see Lloyd have his stomach open.
Then you will see some options.
Using the volume button, go to ?install from the external sd card? and hit the power button.
Go to where you put the update.zip file and push power button.
Wait a few minutes and now you should have it.
Thank you everyone who help me get this update and screw AT&T, stinking greedy bast****.
P.S. ? Peaches36 I hope this helps you out the most, since I think you suffer the most on here. Oh and be warned this does delete the entire internal sd card. Please back up in case you want to keep your stuff.
To get the side bar, you have to hit multi screen when you open a program. FYI.
Oh and special thanks to abalboa3 for finding this awesome tip.
Here are the instruction?.
Go to the link that abalboa3 post #227gives you.
As he instructed go to post 238 and there is a dropbox link.
Download the file 2400258.cfg
Once you download it, change the entire file name to ?update.zip?.
You may get a pop up stating that it will affect the file, but do it anyways.
Once that is done, you need to transfer or download the update.zip file to your external sd card (probably best to put it in a download folder or somewhere easy to find).
Now turn off your phone.
The stock recovery is done first by turning off your phone completely.
Hold the up volume + power + home (middle) button until it loads up and you see Lloyd have his stomach open.
Then you will see some options.
Using the volume button, go to ?install from the external sd card? and hit the power button.
Go to where you put the update.zip file and push power button.
Wait a few minutes and now you should have it.
Thank you everyone who help me get this update and screw AT&T, stinking greedy bast****.
P.S. ? Peaches36 I hope this helps you out the most, since I think you suffer the most on here. Oh and be warned this does delete the entire internal sd card. Please back up in case you want to keep your stuff.
To get the side bar, you have to hit multi screen when you open a program. FYI.
Last edited:
I clicked on it to change the name, but it said cannot open file.. I will try again later.. @Jpark23 Thank you
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
Peaches, highlight the 2400258.cfg and hit the button "F2". Then type in "update.zip". If it is asking to open, you must be double clicking. You are not suppose to open the file until you reboot. I really want YOU to get this update since you are the original poster. I will try to come back to make sure you get it going.
GMJeff
Well-known member
Tried to get the update yesterday and the software update told me that I was up to date. Check back in 24 hours.
Waited............
Waited............
This morning checked again, it tools me another hour. Grrrrrrr. Wanted to do it on wifi in case the file was large.
Went to work. Checked about 9:00 am and it said I had an update available. YES!
But wait, you need to be on wifi to download. Oh crap that is still 10 hours from now. Sob, sob.
Finally get home and download, then install. Phew.
By the way, I am in the Bay Area, Ca.
Sent from my SAMSUNG-SGH-I317 using Android Central Forums
Waited............
Waited............
This morning checked again, it tools me another hour. Grrrrrrr. Wanted to do it on wifi in case the file was large.
Went to work. Checked about 9:00 am and it said I had an update available. YES!
But wait, you need to be on wifi to download. Oh crap that is still 10 hours from now. Sob, sob.
Finally get home and download, then install. Phew.
By the way, I am in the Bay Area, Ca.
Sent from my SAMSUNG-SGH-I317 using Android Central Forums
You people need to calm down.
They are not letting every device get the update at the exact same time or else their servers would crash, nobody would get it, and every one would have to wait even longer. A week ago we didn't even know this update existed. Just be happy you know it is there and wait your turn.
They are not letting every device get the update at the exact same time or else their servers would crash, nobody would get it, and every one would have to wait even longer. A week ago we didn't even know this update existed. Just be happy you know it is there and wait your turn.
I said this a while back but "oddly" it was ignored and the quest continued..smh
Sent from my AT&T Samsung S3
It said download, but it seemed like the phone froze..Well the bateery died so when I rebooted the phone there was no change..
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2
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