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Multiple media related problems

Herdo_n

New member
Jul 1, 2017
1
0
0
Hi
I have a Huawei P9 Lite. About two days ago I started experiencing multiple problems. I'll list them here:

1.Camera will take a photo but apps such as WhatsApp can't read it. Says "The file you picked is not a photo." After awhile the photo disappears from the gallery. Won't send any existing photos either.

2.When I try take a video it won't record.

3.WhatsApp - Won't take pictures or video. Also voice note doesn't work.

4. Play music album download crashes and I need to restart phone to get it started again.

These faults all began together, before yesterday all the above mentioned functions worked perfectly. I factory reset my phone but the problems persisted. I also cleared the caches of many apps.

Any help would be greatly appreciated, thank you!
 

dpham00

Moderator Team VP
Moderator
Apr 23, 2011
30,106
194
36
Are you using an SD card? If so then I would suggest setting the pictures and video to save to internal memory