Music player does not mute when I receive a call on my Moto X style/pure edition (Marshmallow), how can I fix this?

[AC Question]

music player does not mute when I receive a call on my moto x style/pure edition (marshmallow)

Usually when you are listening to music and you happen to receive a call the music playback is interrupted and the ringtone is played...but this is not happening in my phone...even though the phone vibrates and the call is displayed on my screen there are chances for the call to go unnoticed when am using an earphone. Could someone provide a solution to this so that the music playback is interrupted when I receive a call...or are there chances that my phone is faulty??

 

[the tall guy]

Re: music player does not mute when I receive a call on my moto x style/pure edition (marshmallow)

Hi, does this happen all the time or just once? I have tested out the above to see if I had the problem and I don't.