Music player pauses after screen turns off

[mikedill24]

Using the stock Music app that came with the Photon 4G and it stops playback approximately 20 seconds after the screen turns off. The playback actually pauses.

I've done some extensive searching on Music stopping playback when the screen turns off and have found dozens of posts about settings, task managers, widgets, and apps that have caused the problem. I have checked everything I found online and nothing is resolving my issue.

Steps to reproduce:

1) Navigate to music app
2) Click on Internet Radio
3) Navigate to any radio stations and begin playing music
4) At this point, either use the power button to turn the screen off or wait for it to turn off based on settings. My setting is 2 minutes
5) Wait approximately 20 seconds and music will stop
6) Use power button to turn screen on
7) Use lock screen controls to unpause and play music again
8) Wait approximately 20 seconds and music will stop
9) Repeat steps 7 & 8 to reproduce issue consistently

Please note:

I do not have any apps in the Auto-End list in the Task Manager
I have not downloaded any other Task Managers or Task Killers
I have not downloaded or installed any widgets related to Screen locking or task management
I have not rooted the device
I have checked the Battery Saver settings and they are off
Battery Mode is currently at Performance Mode
My Wi-Fi sleep policy is set to 'Never'
I'm aware of the development setting to have the screen always on when plugged in
I'm aware of applications that will keep the screen always on

My goal:

I want to be able to play music with the screen off without having to have the device plugged in.

In looking at the battery usage statistics on my phone the display utilizes approximately 40%-45% of the battery, so if I can play music with the display off that is ideal. I don't want to have to have the device plugged in all the time and have the screen on all the time.

I must be missing something...and it's probably going to be something simple. I've read other posts where users have stated this works perfectly fine for them.

This is drive me crazy. Does anyone have any ideas as to what could be causing this?

Your help is greatly appreciated.

Thanks,
Mike

 

[dullgeek]

Just tried this and was not able to reproduce the result. My phone keeps playing the music much longer than 20 seconds.

Perhaps its an issue with your phone? Maybe take it to a sprint repair store and see if they can replicate problem on a different phone?

 

[Cadejo]

Hi Mike:

I also followed your instructions and was not able to duplicate that issue on my phone. I tried it multiple times and it just plays the music normally before and after the screen turns off. I think that dullgeek's suggestion will be beneficial, you might have a defective phone....

 

[mikedill24]

Thanks for testing and the quick reply. Knowing that it worked on your phones got me to do some additional testing and I think I ended up tracing it back to my stupid wireless router.

The problem does not exist at all on 3G/4G (something I neglected to test until reading your responses) and I couldn't confirm until this morning but it does not occur on my work wifi either. This leads me to believe it's my wireless router, which upsets me because it's brand new.

For informational purposes to anyone else who may experience this issue and reads this post:

I have the Motorola surfboard DOCSIS 3.0 Cable Modem connected to the Netgear WNDR3800 wireless dual-band router. This thing just freakin came out and I have updated to the latest firmware as of this date. If anyone else experiences this issue on wifi only, at home, and you have this router....it's the router!

Hindsight is 20/20. Now that I think about it, I have noticed my other wireless devices randomly losing network connection since getting the new router. Looks like it's going back to Frys.

Thanks again for your responses.

Mike

 

[mikedill24]

In case anyone is interested. I replaced the router with a Netgear WNDR37AV and the problem is resolved.