My camera is officially broken. What are my next steps?

[HunterKen7]

So, sometime in the past few weeks, my camera broke. It has a hard time focusing and, when it does, it only focuses on half of the image. Here is an example shot I took this morning:



You can see the entire left area is out of focus. I do also have the "purple/red" problem at night. The camera worked great when I got it back in April!

Anyways, I am wondering what my options are. I'm assuming my next step is to contact HTC for warranty repair? Are they going to give me grief because I am S-OFF, rooted, etc? Should I re-lock, RUU back to stock and all that Jazz?

Thanks ahead of time for your responses.

 

[H3aTeRzz]

If you have to bring it back to HTC, then you're probably screwed bro! There's no way to hide the fact that its been tampered with (rooted). If it would be a Carrier Warranty issue, then you'd be ok. Unless someone else here can chime in with other good news for ya, the only other suggestion I would have for you is to goto: Worth Ave Group | The most trusted electronic device insurance provider and create an account, dirt cheap, then wait a week or so and file a claim; they "do not" require your phone to be a new purchase. Go check it out.

Note: I'm in no way affiliated with them, make no money off them....just a very satisfied customer for the past 3 years.

Hope this helps ya!

PS: I'm assuming that you've already done a factory reset?

 

[Peterchen399]

So, sometime in the past few weeks, my camera broke. It has a hard time focusing and, when it does, it only focuses on half of the image. Here is an example shot I took this morning:

View attachment 89434

You can see the entire left area is out of focus. I do also have the "purple/red" problem at night. The camera worked great when I got it back in April!

Anyways, I am wondering what my options are. I'm assuming my next step is to contact HTC for warranty repair? Are they going to give me grief because I am S-OFF, rooted, etc? Should I re-lock, RUU back to stock and all that Jazz?

Thanks ahead of time for your responses.

MAKE SURE that you stay s-off when you lock the bootloader, so you can make it say *LOCKED* in your bootloader, rather than *RELOCKED*. So, look up how to "LOCK" the bootloader, not relock, then s-on, then flash RUU. Don't worry about the *TAMPERED* logo, it'll disappear after you flash the RUU.

I recommend using hasoon2000 's all in one toolkit to lock the bootloader (you have to have root and s-off to lock the bootloader)

 

[Peterchen399]

MAKE SURE that you stay s-off when you lock the bootloader, so you can make it say *LOCKED* in your bootloader, rather than *RELOCKED*. So, look up how to "LOCK" the bootloader, not relock, then s-on, then flash RUU. Don't worry about the *TAMPERED* logo, it'll disappear after you flash the RUU.

I recommend using hasoon2000 's all in one toolkit to lock the bootloader (you have to have root and s-off to lock the bootloader)

To reflash the RUU, I would recommend staying in fastboot mode from the very beginning, so you don't have to reflash stock rom or firmware

 

[HunterKen7]

Thanks, I actually found a very handy guide at xda and htc1guru that got me back to pure stock with *LOCKED*. Here is the guide for anyone interested:
Guide to Return HTC One Back to 100% Stock Guide

After going back, I was able to take the ATT OTA updates and get up to 4.3. I guess thats a good way of knowing that you are back to stock. =)

 

[Dave Clark]

What a weird glitch. Glad you got your phone sorted.