- Feb 6, 2017
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Today was my appointment with ubreakifix through Samsung Members app. I had a issue of a ticky type noise across my screen with light press , thought it was the preinstalled screen protector not adhering to the screen well, until I took it off to replace with my Dome screen protector. While I had the factory screen protector off I was still having the same tick type noise with the light press across the screen , and the reason I made the appointment. I arrived at ubreakitifix they seen my issue and said never seen that before , they told me they can replace the screen under warranty but told me drive a mile down the road to Samsung experience store they would probably swapp for another device. I arrived at Samsung store and the tech their couldn't hear or duplicate it , I told them the tech at ubreakifix seen the problem but still didn't believe me , I made them document it incase something happened they have records I was their for a screen issue. I went to my car was able to get the screen to make that noise and went back in to show the tech about 15 minutes time frame and he heard it and showed a level 2 tech and he said the screen was lifted and needed a new one and be about 1 hour to replace .
I didn't have no touch issues or response problems of the screen with that ticky noise but it made noise. So if anyone experiences this take it in for repair before it becomes a serious issue. Little disappointed they didn't swapp it out but they assured me it does retain the water resistant because the frame and glass are repaired together.
I didn't have no touch issues or response problems of the screen with that ticky noise but it made noise. So if anyone experiences this take it in for repair before it becomes a serious issue. Little disappointed they didn't swapp it out but they assured me it does retain the water resistant because the frame and glass are repaired together.