My local BB had no idea what I was talking about...

[Night Train]

Went down to BB yesterday to preorder the Evo and they told me they couldn't do it. They didn't handle Sprint but maybe I could order it through the online catalog.

Soooo....

I headed to Radio Shack today and they were happy to take my $50 and put me on the "Get's an Evo on June 4" list. Can't wait.

This is in Federal Way Washington...close to Seattle/Tacoma.

 

[celeste9000]

I went to Best Buy's website today and I noticed this at the bottom of the Evo page:
"Pre-order yours today at select Best Buy stores. Visit the store locator."

Maybe thats why they couldnt do it only certain stores will be doing pre-orders. Just a thought...

 

[trooper54]

not all BB's carry sprint. you have to order from one that does. i ran into the same issue in san diego.

 

[gmtom1]

Same problem here - I complained via the online BB Mobile chat and to the store personnel how the initial email blast and website were misleading - no mention that only certain stores had Sprint. Glad to see they made some changes. Still, I think BB is making a bad move - demand for this phone is gonna be huge. RS gladly took my money instead. Shame though - would have liked to earn some RZ points on my purchase.

 

[ImmaSlave4U]

Well, Radio Shack seems to have friendlier customer service, at least in my experience. And they throw in $20 toward an accessory purchase for every EVO pre-order. =)

 

[Darth Pooh#CB]

In Philadelphia, BB only carries T-Mo, Verizon, and AT&T (state law I believe, could be county) since a store can only carry at most 3 mobile providers (not including pre-paid).

However, I was told that I can either go to the suburbs (7 minutes down the road) to pre-order it via the BB Mobile store in the mall or they could still PRE-Order it for me and have it shipped to the store. They claim it would be there on launch day... take that with a HUGE gain of salt on that one folks.

 

[ls3mach]

In Philadelphia, BB only carries T-Mo, Verizon, and AT&T (state law I believe, could be county) since a store can only carry at most 3 mobile providers (not including pre-paid).

However, I was told that I can either go to the suburbs (7 minutes down the road) to pre-order it via the BB Mobile store in the mall or they could still PRE-Order it for me and have it shipped to the store. They claim it would be there on launch day... take that with a HUGE gain of salt on that one folks.

As far as I know, that is for the entire country. Stores are only allowed to carry 3 service providers. If the Best Buy doesn't carry Sprint, you cannot really expect them to be knowledgeable of the service and it's options. If you do expect that, what is next asking them the difference between whole milk and 2%?

 

[Darth Pooh#CB]

As far as I know, that is for the entire country. Stores are only allowed to carry 3 service providers. If the Best Buy doesn't carry Sprint, you cannot really expect them to be knowledgeable of the service and it's options. If you do expect that, what is next asking them the difference between whole milk and 2%?

Meh... poor standards if you ask me.

My grain of salt warning didn't mean it was incorrect information either, I just want to warn people that if you REAAAAAALY wanted it launch day...

They should know how to properly direct customers to a store that can do it and be aware with documentation/training that it would be indeed delivered for pick up on said Launch date.

Besides, the "difference between whole milk and 2%" is general knowledge... internal store directives aren't. You have analogy fail...

 

[MDteX]

Besides, the "difference between whole milk and 2%" is general knowledge... internal store directives aren't. You have analogy fail...

What is the difference? What percent is whole milk? No no...don't google it first and then respond. Most people don't have a clue.

 

[Darth Pooh#CB]

What is the difference? What percent is whole milk? No no...don't google it first and then respond. Most people don't have a clue.

You STILL have analogy fail... and it's even worse this time.

 

[88 FLUX]

what is the difference? What percent is whole milk? No no...don't google it first and then respond. Most people don't have a clue.

you still have analogy fail... And it's even worse this time.

pwnd

 

[MDteX]

You STILL have analogy fail... and it's even worse this time.

I didn't mention analogy. I was asking a question that you said was commonly known. But you just proved it isn't.

 

[ls3mach]

What is the difference? What percent is whole milk? No no...don't google it first and then respond. Most people don't have a clue.

Whole milk is about 3.5% milk fat, I managed a grocery for years. None of my employees could answer that question when asked and I doubt seriously most customers could either.

You STILL have analogy fail... and it's even worse this time.

If someone works at a place that sells X and someone asks about Y, you cannot reasonably expect them to know the answer.

pwnd

...

I didn't mention analogy. I was asking a question that you said was commonly known. But you just proved it isn't.

Exactly

 

[Darth Pooh#CB]

Well... let me explain for both people in the thread that don't understand.

1) You used an analogy in the first sense: Just because it's something he isn't selling (but his company actually is) he should know about it. So if that's the case, he shouldn't know the difference between milk and their fat contents by volume. You likened his lack of knowledge in one area to another area since it was (determined by you) to be unrelated to his job duties. An analogy... Analogy | Define Analogy at Dictionary.com

2) You then used a second SUBTLE analogy by inference to dismiss MY assertion that the delicious drink facts were common knowledge (which is false since I happen to have my Graduate degree in Bio-Chemistry and did my thesis paper on nutrition / weightloss). You don't have to MENTION analogy to infer one.

It could be argued that your point would have been moot even if I hadn't known the answer (which I did), since one person not knowing information doesn't universally denounce it as common knowledge. Secondly, common knowledge can be defined as (and this is how I perceive it) as information that is able to be confirmed and cited in SEVERAL different reference resources (in which it can).

ls3mach, they are working at a grocery store... I doubt they hit the books uber-hard. Not that it is a bad thing in life at all... I am just saying think about you're demographic you are polling here; Also, to assume, since your employees aren't in the know equals your customers aren't is just poor Managerial skills. I hardly doubt knowing 2% vs. Whole vs. Skim interferes with their ability to put it on the shelf. I know more about electronics than most Best Buy employees I encounter... customers do research before they buy nowadays.


Here is the last time I'll make this point:

Best Buy the company is selling the phone. If an employee works for them and that store does NOT carry said carrier, they should still be informed on how to direct POTENTIAL customers to other stores with that ability OR know what they are talking about. I do believe they can pre-order it... I don't doubt that. But I doubt it being delivered on Launch Date. I could also be wrong... it was a gut feeling.

 

[ls3mach]

Well... let me explain for both people in the thread that don't understand.

1) You used an analogy in the first sense: Just because it's something he isn't selling (but his company actually is) he should know about it. So if that's the case, he shouldn't know the difference between milk and their fat contents by volume. You likened his lack of knowledge in one area to another area since it was (determined by you) to be unrelated to his job duties. An analogy... Analogy | Define Analogy at Dictionary.com

2) You then used a second SUBTLE analogy by inference to dismiss MY assertion that the delicious drink facts were common knowledge (which is false since I happen to have my Graduate degree in Bio-Chemistry and did my thesis paper on nutrition / weightloss). You don't have to MENTION analogy to infer one.

It could be argued that your point would have been moot even if I hadn't known the answer (which I did), since one person not knowing information doesn't universally denounce it as common knowledge. Secondly, common knowledge can be defined as (and this is how I perceive it) as information that is able to be confirmed and cited in SEVERAL different reference resources (in which it can).

ls3mach, they are working at a grocery store... I doubt they hit the books uber-hard. Not that it is a bad thing in life at all... I am just saying think about you're demographic you are polling here; Also, to assume, since your employees aren't in the know equals your customers aren't is just poor Managerial skills. I hardly doubt knowing 2% vs. Whole vs. Skim interferes with their ability to put it on the shelf. I know more about electronics than most Best Buy employees I encounter... customers do research before they buy nowadays.


Here is the last time I'll make this point:

Best Buy the company is selling the phone. If an employee works for them and that store does NOT carry said carrier, they should still be informed on how to direct POTENTIAL customers to other stores with that ability OR know what they are talking about. I do believe they can pre-order it... I don't doubt that. But I doubt it being delivered on Launch Date. I could also be wrong... it was a gut feeling.

You do realize I made the analogy and someone else was the person that commented. I did make an analogy. I do think it is absurd to believe a Best Buy employee should be familiar with a product or service they do not stock.

It is EXTREMELY common for a customer to know more about a product or service than an entry-level employee.
To suggest that, because someone works at a grocery store is less intelligent, is demeaning, at best.
I can't believe you think people would know to direct them to another Best Buy store. If they don't carry it, they would have no reason to believe another store carries the item.]

This is a pointless argument. I really couldn't care where you buy it from. If you get one, or even if you think Best Buy (the store or it's employees) are good or bad.

I am a bit insulted that you think because someone works in a grocery store they aren't intelligent, but not enough to even get into a debate about that either.

 

[lembowski]

not all BB's carry sprint. you have to order from one that does. i ran into the same issue in san diego.

Yup the La Mesa BB doesn't sell Sprint so they couldn't. Thats why I'm #1 on the Mission Valley list. That according to them today is up to 62

 

[Darth Pooh#CB]

You do realize I made the analogy and someone else was the person that commented. I did make an analogy. I do think it is absurd to believe a Best Buy employee should be familiar with a product or service they do not stock.

It is EXTREMELY common for a customer to know more about a product or service than an entry-level employee.
To suggest that, because someone works at a grocery store is less intelligent, is demeaning, at best.
I can't believe you think people would know to direct them to another Best Buy store. If they don't carry it, they would have no reason to believe another store carries the item.]

This is a pointless argument. I really couldn't care where you buy it from. If you get one, or even if you think Best Buy (the store or it's employees) are good or bad.

I am a bit insulted that you think because someone works in a grocery store they aren't intelligent, but not enough to even get into a debate about that either.

Life isn't full of "Good Will Huntings"... I said that I believed milk fat content by variety was common knowledge by reference materials. And since they didn't hit the books uber hard means they didn't get the that bit of common knowledge. Stop twisting my words to make it like I called grocery store employees idiots.

And BB is corporate, they should know which stores stock what devices(there are actually guidelines on how employees are supposed to LOOK up stock at other stores for items like this). In this case, the guy DID know. He was awesome in his answer in where to get one at... I just didn't have high hopes that the CORPORATE store would be able to deliver it to HIS store on launch day. It isn't a poor indication of him at all... but everyone reads what they want to read and infer what they want to infer.

And if anyone really knows me... know that in no way am I even taking this thread as hostile. I welcome this type of debate / thread. As long as we keep it clean I don't see any problems... well, you can talk about my dead mom... that's fine too.

 

[Jordus]

LOL! Keith newBman go owned.

 

[Darth Pooh#CB]

LOL! Keith newBman go owned.

And I suppose now the thread goes downhill... what an awesome response.

Sigh... I had hopes for witty banter/debate.

Ah well.

 

[Jordus]

It may have gone there if you didn't get outwitted in a whopping 2 posts.