On Saturday I received an emal from best buy offering triple reward zone points for any in-store purchase. I also had $15 in reward certificates to use so I decided to finally purchase a Prime.
I went to my nearest Best Buy with no clue if they had any in stock. After waiting for an associate a bit I asked and he looked like he doubted they had any in-stock. But he went to a cabinet and hailed me over and looks as pleased as I was that they had one more in stock. Paid $484 before tax. Figure I will use the triple points I earn ($60) to purchase the dock.
Go home all excited. Plugged it in. Fired it up. Everything looked great. Then on my left hand I felt something digging into my palm. I figured it was one of the buttons, since the edges are a bit sharp/narrow. Upon a closer inspection, I noticed that the edge of the aluminum case where it meets the glass has some sort of shear. It almost looks like when you do a bad job of opening a can.. It's small enough that it can't catch enough skin to cut me, but it does feel sharp and it does feel uncomfortable. If this was a $200 tablet, I might just let it slide since they are so hard to get. But this is a $500 tablet! I can't believe this got through ASUS quality control. :-\
I called the Best Buy I purchased from and they didn't have any, neither did 2 others in my area. They said that the don't have any left in the warehouse either so they can't order it for me yet. Besides, if they order it, I will have to return this one and I will be Primeless for a couple weeks. I have premier silver status in Reward Zone at BB, so I assume I have 45 days to find a Best Buy with one in stock so I can exchange it.
I was thinking about going through ASUS Warranty. Do you think it will cover this for a replacement? I have included some links to pics on the defect. These were taken with my Galaxy Nexus, which I can't figure out how to take macro pics on.
IMG_20120226_105203 | Flickr - Photo Sharing!
IMG_20120226_105316_1 | Flickr - Photo Sharing!
IMG_20120226_105357 | Flickr - Photo Sharing!
I went to my nearest Best Buy with no clue if they had any in stock. After waiting for an associate a bit I asked and he looked like he doubted they had any in-stock. But he went to a cabinet and hailed me over and looks as pleased as I was that they had one more in stock. Paid $484 before tax. Figure I will use the triple points I earn ($60) to purchase the dock.
Go home all excited. Plugged it in. Fired it up. Everything looked great. Then on my left hand I felt something digging into my palm. I figured it was one of the buttons, since the edges are a bit sharp/narrow. Upon a closer inspection, I noticed that the edge of the aluminum case where it meets the glass has some sort of shear. It almost looks like when you do a bad job of opening a can.. It's small enough that it can't catch enough skin to cut me, but it does feel sharp and it does feel uncomfortable. If this was a $200 tablet, I might just let it slide since they are so hard to get. But this is a $500 tablet! I can't believe this got through ASUS quality control. :-\
I called the Best Buy I purchased from and they didn't have any, neither did 2 others in my area. They said that the don't have any left in the warehouse either so they can't order it for me yet. Besides, if they order it, I will have to return this one and I will be Primeless for a couple weeks. I have premier silver status in Reward Zone at BB, so I assume I have 45 days to find a Best Buy with one in stock so I can exchange it.
I was thinking about going through ASUS Warranty. Do you think it will cover this for a replacement? I have included some links to pics on the defect. These were taken with my Galaxy Nexus, which I can't figure out how to take macro pics on.
IMG_20120226_105203 | Flickr - Photo Sharing!
IMG_20120226_105316_1 | Flickr - Photo Sharing!
IMG_20120226_105357 | Flickr - Photo Sharing!