My Note 5 is stuck at the boot up screen and wont continue. What can I do?

[AC Question]

My Note 5 is stuck at the boot up screen and wont continue.

I tried to restart the phone so i can do a factory reset but it just boots up to the galaxy note 5 screen and freezes

 

[B. Diddy]

Welcome to Android Central! Are you able to boot into Recovery and wipe the cache partition? https://support.t-mobile.com/docs/DOC-23240