My Samsung Galaxy 8 Active quit showing my contact names

[Android Central Question]

Have a Samsung J3 2017 (SM327). About a week ago, noticed that incoming & outgoing calls going to/from someone in my Contacts only shows the number, not the Contact name, so I often have no idea who's calling me. But when I hang up and look in the Recent call log, the Contact name shows up correctly there. I have tried every permission, every setting possible. Spent an hour with an ATT tech - nothing. Did a factory restore - nothing. Took it to a Samsumg authorized serviced center and had it completely reflashed. Fixed the prob for 2 days, then reappeared. Any info?

 

[Twleonard]

Re: Contact names not showing on dialer, but do show in Recents

is ATT Call Protect the same as AT&T Protect Plus?

No it is not the same as protect plus. I could not find it in my apps list even when I chose the show systems apps option. Had to go to the play store and search to see that ATT Call Protect was on my phone. I deleted the updates to the app from the play store and now my contacts are showing for phone calls. I think this is a way that ATT is trying to make us think that there is a problem with our phones so that we will buy new ones

 

[B. Diddy]

Re: Contact names not showing on dialer, but do show in Recents

I think this is a way that ATT is trying to make us think that there is a problem with our phones so that we will buy new ones

Nah, there's a much simpler explanation -- it's an incompatibility bug with Pie, because the Call Protect app developers were too lazy or mediocre to test it out when the Pie code became available to them.

 

[syoude]

Re: My Galaxy 8 active quit showing my contact names.

I had the same problem. Happened randomly. Galaxy J7. I went into Settings...Apps...ATT Call Protect and hit Force Stop. This seems to have fixed it. For now...

 

[Dratt]

Re: My Galaxy 8 active quit showing my contact names.

The fix for this problem on ATT phones {cricket} is or (what worked for me) was mentioned in this thread

"Apparently this is the fix for ATT phones, on Settings, and Apps, "Force Stop" Att call protect"

BUT (force stop)only works for one call so you must (DISABLE) "call protect" and it won't be called (att call protect) it will just be "call protect" in APPS.

 

[E1vm]

I have a galaxy S8 active. Whenever I receive a phone call only the phone number shows on the front screen. None of the contact information shows, name or photo. If I miss the call, both the name and photo will show up as a missed call. This just started yesterday. Can someone please help me fix this?

I forced stop an att app called att protect but I'm still having the same issues. No names next to my incoming or outgoing calls.

 

[B. Diddy]

Re: My Galaxy 8 active quit showing my contact names.

Welcome to Android Central! Did you only Force Stop it, or did you Disable it? As mentioned in the post just above yours, you have to Disable it.

 

[Evco]

Re: The names of my contacts are not showing

Worked like a charm! Thank you! I really don't like AT&T...

 

[david birnbaum]

Re: My Galaxy 8 active quit showing my contact names.

I have att galaxy s8 active.
How do i DISABLE att call protect. Force stop did not work

 

[Shauna C]

Force stopping Call Protect didn't work but disabling did!! Thank you!

Disable should be right next to the force stop button.

 

[JayVar]

Re: My Galaxy 8 active quit showing my contact names.

I just opened att call protect and reconfigured it.. seems to work fine now

 

[malayah12345]

Have a Samsung J3 2017 (SM327). About a week ago, noticed that incoming & outgoing calls going to/from someone in my Contacts only shows the number, not the Contact name, so I often have no idea who's calling me. But when I hang up and look in the Recent call log, the Contact name shows up correctly there. I have tried every permission, every setting possible. Spent an hour with an ATT tech - nothing. Did a factory restore - nothing. Took it to a Samsumg authorized serviced center and had it completely reflashed. Fixed the prob for 2 days, then reappeared. Any info?

Someone posted that if your contact does not have a phone number assoicated with it then you need to go to more, settings and then phone and click that tab that says "hide contacts without phone numbers". I am a first time Android Samsung user - now for 3 months and its just yet another reason why it sucks. sorry

 

[B. Diddy]

Re: My Galaxy 8 active quit showing my contact names.

Welcome to Android Central! That's not the issue that's being discussed here. The problem is that incoming calls from a contact who is entered into the user's Contacts app (with both name and number) are being displayed in Caller ID with their number only, not their name (and it's due to the Call Protect app).

I'm not sure why it sucks to have the option to hide contacts that don't have a phone number. Are you saying it should be automatic? People often have contacts entered that don't have a phone number, but they may still want to see if the person is in their contacts.

 

[wuhujundequartz]

Re: my s8 active quit showing contacts names when making and receiving calls

I have checked this method but something went wrong yet.

 

[relaxtvapk]

Re: My Galaxy 8 active quit showing my contact names.

bump