hello, thanks for the fast reply, it was updated OTA, it was ok at first, then after a couple of days usage, it began freezing, apps hanging, i looked for answers over the net, and i found out that wiping the cache may help, so i did, it runs fine for another day or two, but it just lags so much that its barely usable, so i decided to factory reset it, i have nothing important on the tablet (all the apps installed are free anyway) that when it all started. it stops at " formating /data... everything fails, cant even go to bootloader, it shows android with a red exclamation point... pls help, im not a techie but i can learn fast, thanks a million