need root level access to delete malware code on my phone.

[Janet P Schwartz]

i believe i found my phone's malware hidden among 'files' list. i can delete all code with keyboard but "save changes" keeps restoring it b4 i leave screen. note says i have to get root level access in order to perform permanent deletion. this code keeps hijacking my screen to a fake "get html update" with no way to get it off the screen. i hit " home" and "previous screen" and " all open pages" to get out, sometimes needing to power off or reboot to get back to what i was doing. i want this POS gone. can i do it?

 

[mustang7757]

Hi Welcome!
How do you know it didn't set up that note to root to give your phone more easier vulnerability to hack ? Which phone you have ? Did you try factory reset ?

 

[B. Diddy]

Welcome to Android Central! Can you show us a screenshot of the "get html update" screen when it shows up? http://forums.androidcentral.com/ge...ide-how-post-screenshots-android-central.html

 

[Rukbat]

Rooting the phone depends on which phone you have, and what version of Android it's running. (If it's 5 or later, and you can unlock the bootloader, Magisk would probably be your best bet. [You'd have to back the phone up first, though - unlocking the bootloader does a factory reset.])

You can always root, clean the malware off, then unroot (which is the nice thing about Magisk - it just patches one file in the phone [and leaves the original intact], so after rooting, you flash the original file back and there's no sign that the phone has ever been rooted).