- Jul 2, 2013
- 592
- 14
- 18
i have had my S21 for about six weeks. it has never vibrated for messages or calls...only haptic feedback works. today i finally got on the phone with samsung support. in addition to the numerous fixes i tried before contacting support they had me try the following...
they had me wipe the cache partition which did not work.
they had me start up in safe mode. they said the diagnostic tools in the samsung members app would work. they did not.
then they had me do a factory reset. and vibration worked! but only immediately after the reset. once i began restoring the device, vibrate stopped working again.
what do i do now? will they replace it? or is it up to me to somehow determine what is causing the problem?
thank you!
they had me wipe the cache partition which did not work.
they had me start up in safe mode. they said the diagnostic tools in the samsung members app would work. they did not.
then they had me do a factory reset. and vibration worked! but only immediately after the reset. once i began restoring the device, vibrate stopped working again.
what do i do now? will they replace it? or is it up to me to somehow determine what is causing the problem?
thank you!
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