Sprint support was confused, folks at Sprint store had no clue:
My wife has an issue with her phone that is confusing the peeps at Sprint. Her icons do not stay on her desktop - they disappear. All home screens but not the widgets. We spoke to tech support this AM and he walked us through a factory reset and the issue continued to happen. The only diff between the two phones is that I sent her a photo that I took at the lake for her wallpaper. So, we went to Sprint this afternoon and they switched out phones. I loaded everything up (including the pic) and it started happening again!! Her phone has nothing that mine doesn't. She will take her phone back or call and do a full reset, Ihave formatted the sd card and removed some beta programs (which are fine on my machine) Angry Birds and Swiftkey.
In my mind - the possibilities:
Logged her into android with xxxxx@gmail.com when it was originally created as a googlemail.com account - however when sending to each addy, both showed up on her phone.
Corrupt photo (that I took on my phone and emailed to her)?
The two beta programs?
All other settings are identical. She can still access programs from the app pages, just cant keep apps on her desktop.
Would it have something to do with the sequence I d/l apps and open them? Or setting up things like voicemail or other pre-installed items?
Puzzled? We sure are. Everytime she shuts off the phone, the icons go bye bye. Looking forward to figuring it out.
any ideas?
My wife has an issue with her phone that is confusing the peeps at Sprint. Her icons do not stay on her desktop - they disappear. All home screens but not the widgets. We spoke to tech support this AM and he walked us through a factory reset and the issue continued to happen. The only diff between the two phones is that I sent her a photo that I took at the lake for her wallpaper. So, we went to Sprint this afternoon and they switched out phones. I loaded everything up (including the pic) and it started happening again!! Her phone has nothing that mine doesn't. She will take her phone back or call and do a full reset, Ihave formatted the sd card and removed some beta programs (which are fine on my machine) Angry Birds and Swiftkey.
In my mind - the possibilities:
Logged her into android with xxxxx@gmail.com when it was originally created as a googlemail.com account - however when sending to each addy, both showed up on her phone.
Corrupt photo (that I took on my phone and emailed to her)?
The two beta programs?
All other settings are identical. She can still access programs from the app pages, just cant keep apps on her desktop.
Would it have something to do with the sequence I d/l apps and open them? Or setting up things like voicemail or other pre-installed items?
Puzzled? We sure are. Everytime she shuts off the phone, the icons go bye bye. Looking forward to figuring it out.
any ideas?
Last edited:
Facebook
Twitter
Instagram