New phone - headphone icon always in status bar and no sound

[michaeljc70]

I just got a new Axon 7. I updated the system to the latest version (didn't work before update either). The headphone icon is always in the status bar and no sounds comes from the phone. I plugged headphones in and I could hear music. As I rotated the plug though, I would lose sound in one ear which concerns me for when I do use wired headphones.

Is this phone a dud that I have to send back? I've rebooted several times and plugged headphones in and out several times.

This is a nightmare as I switched sims (micro to nano) and cannot use my old phone and cannot hear my new one (without a headset).

 

[SpookDroid]

Most likely there is a hardware issue going on... In some cases, it might also be caused by moisture causing false contacts inside the phone (my V20 lasted about a day and a half with the very same issue because water from the screen protector application got in there somehow). Try cleaning the port with compressed air (short bursts, phone off).

 

[jeetu4444]

I just got a new Axon 7. I updated the system to the latest version (didn't work before update either). The headphone icon is always in the status bar and no sounds comes from the phone. I plugged headphones in and I could hear music. As I rotated the plug though, I would lose sound in one ear which concerns me for when I do use wired headphones.

Is this phone a dud that I have to send back? I've rebooted several times and plugged headphones in and out several times.

This is a nightmare as I switched sims (micro to nano) and cannot use my old phone and cannot hear my new one (without a headset).

Try a hard reset... Or try drying your 3.5mm port

 

[michaeljc70]

I did a factory reset and it still thinks the headphones are plugged in. Guess I have to send it back. Not sure if I want to stick with same phone or not.

 

[OhAlfie]

No such issues with my A7. Bought local from BB for easier exchanging if the need arose to do so.

 

[Rumblee1]

I just got a new Axon 7. I updated the system to the latest version (didn't work before update either). The headphone icon is always in the status bar and no sounds comes from the phone. I plugged headphones in and I could hear music. As I rotated the plug though, I would lose sound in one ear which concerns me for when I do use wired headphones.

Is this phone a dud that I have to send back? I've rebooted several times and plugged headphones in and out several times.

This is a nightmare as I switched sims (micro to nano) and cannot use my old phone and cannot hear my new one (without a headset).

Take it from the owner of a pixel, S7 EDGE. This phone beats them all. Remember, like cars, their making millions. Theres going to be a bad one once in a while. Exchange it. The sound system alone is worth it.