Nexus 10 battery drain.......in an instant

[woodsdmd]

Are you SURE you got back the same device you sent in and not a refurb? Same Mac Address, Serial Number etc?

Yes, same serial#.

 

[chachma]

What phone number/website are you using to call Samsung??

Thanks

1-888-987-4357. Once they heard what the problem was they told me I should send it in and they emailed me a prepaid UPS shipping label. I backed everything up on Google Drive, set everything to factory default and made note of the serial number and stuff like that. Shipped it off yesterday.

 

[chachma]

Apparently my tablet was returned last night. The UPS guy must have come after dark and, rather than knock on the door, left it leaning against the front gate all night. I saw it this morning when I opened the front drapes.

It's my old tablet. The repair action was: one replaced component.

Repair detail: Part # GH43-03780A Inner battery pack; SP3496A8H(1S2P),GT-P8

Free

I trouble getting it to work for me. It told me I had to log into Google, but instead of taking me to a Chrome page where I could, it took me to my wireless connection page. I tried both my google password and my router security code and neither would authenticate. I let it sit for about 15 minutes while I went through my papers looking for a third option, found none, and tried it again. This time the one for the router worked, which took me to a page where I could sign in to Google, and now I'm back in action.

Now, how to I restore everything I backed up before sending it off?.

 

[chachma]

I've been getting battery life twice what I had been getting.

Then, this morning, the screen locked up. I turned it off and it won't come back on. I plugged it into the charger and it's been charging for an hour, but there no charging indicator coming on and it still won't power up, even plugged in.

I'm going to call Samsung again and tell them this device is undependable and unsatisfactory and they can have it. I want a refund.

 

[Devlyn16]

I've been getting battery life twice what I had been getting.

Then, this morning, the screen locked up. I turned it off and it won't come back on. I plugged it into the charger and it's been charging for an hour, but there no charging indicator coming on and it still won't power up, even plugged in.

I'm going to call Samsung again and tell them this device is undependable and unsatisfactory and they can have it. I want a refund.

How long are you depressing the power button? try and hold it down fro up to 30 seconds or until you feel it vibrate.

 

[chachma]

I've never had to hold it down for more than two seconds before I got the vibration. Since its failure, I've tried ten seconds.

Even if it comes on eventually, something is wrong and needs to be addressed by Samsung.

I called and explained what happened. I requested a refund. That's when I learned the details of their warranty. All they will do is keep repairing it. They won't replace it nor refund my money, just keep fixing it and giving me 90-day warranties on the unit from the repair date. If it lasts only 91 days after the last repair and the original 1-year warranty has expired, I'm out $500.

I love this tablet but I'm very disappointed in its lack of dependability and in Samsung in general. We're leaving the country for a while and I cannot depend on this tablet lasting for the length of the trip.

Now I need to scrounge for a shipping envelop and send this back to them, again.

 

[chachma]

How long are you depressing the power button? try and hold it down fro up to 30 seconds or until you feel it vibrate.

As I was preparing to send it off, I realized that I was unable to set it back to factory default and all my settings were still in the tablet. I decided to take your advice and hold down the ON/OFF button until something happened. After about 20 seconds, it fired up. The battery had been at 38% when it seized up and had charged to 74% in the past 2? hrs. I'm letting it charge all the way.

I also decided not to send it in under the present circumstances. I'm afraid they'll be unable to duplicate the seizure and that will reflect negatively on me in the record of this unit. I called Samsung back and asked them to update their notes to the effect that I had decided not to send it in right now after all and the reason for that decision. Now that I understand the warranty I know that I can send it in for repair if necessary so I'm waiting until it fails again, in whatever way, and at that time I'll provide my own history of the additional failures that occurred since the last repair action by them.

I sure hope this unit isn't a lemon, or that this product line doesn't turn out to be.

 

[crxssi]

I called and explained what happened. I requested a refund. That's when I learned the details of their warranty. All they will do is keep repairing it. They won't replace it nor refund my money, just keep fixing it and giving me 90-day warranties on the unit from the repair date. If it lasts only 91 days after the last repair and the original 1-year warranty has expired, I'm out $500.

That is pretty standard terms for just about all electronics warranties.

 

[chachma]

Thanx. This is a new experience for me. I've never had anything I've bought turn out to be defective and have to go through this process. I am disappointed in this product, though. It was supposed to be top-of-the-line.

The tablet is now going to black screen about every hour while I'm using it and requiring a push on the ON/OFF button to proceed. That's something they can probably duplicate pretty quickly. I'm sending it in tomorrow.

 

[PConly11]

An update to my initial post on here.

I received my tablet back from Samsung almost three weeks ago.

I have yet to have a problem with the device. No more random resets and battery drains!
The whole process was painless and took about 10 business day and completely free.

Customer service was great and they include an online tracker to see what is going on with your device.

 

[ctk4949]

I just got mine back and on the repair statement. It said...

Symptom: Alarms/Alerts Inaudible

Repair Description: 1 S/W Updated.


That wasn't even the problem i had with the tablet.

What did you guys get on the repair statement??

 

[chachma]

They described my original complaint as Issues/Battery Low Talk/Stand By Time. Since I had described it has having lost all power while turned off, that sounded close. I quoted the repair action in a post above.

The second complaint, the screen freezing up, the difficulty in turning it back on and going to black screen suddenly while in use, they described as Inquiry/Power/Will Not Power Up. I hope they duplicate that type of failure and don't just send it back saying it works fine.

 

[ctk4949]

They described my original complaint as Issues/Battery Low Talk/Stand By Time. Since I had described it has having lost all power while turned off, that sounded close. I quoted the repair action in a post above.

The second complaint, the screen freezing up, the difficulty in turning it back on and going to black screen suddenly while in use, they described as Inquiry/Power/Will Not Power Up. I hope they duplicate that type of failure and don't just send it back saying it works fine.

The battery issue is what I told them over the phone to, but they wrote that other stuff. I hope its fixed.

 

[chachma]

I'm hoping for the best. When I used to repair airplanes, the repair order had four parts:

1) the originating complaint,

2) what we found when we tried to duplicate the complaint,

3) what we diagnosed the problem(s) we found to be, and

4) what was done to repair it.

As long as they are thorough and have the goal of turning back a device that "works fine" regardless of what the original complaint was, we might be OK. Until next time...

 

[jermaine Robertson]

My nexus 10 do the same thing the battery is no good anymore .where can I get a battery for it ?

 

[crxssi]

My nexus 10 do the same thing the battery is no good anymore .where can I get a battery for it ?

You typically send it to Samsung for repair. The battery is not "user replaceable."

 

[chachma]

Samsung has notified me that they have completed the second repair. They describe it as the rather vague: SOLUTION: Replaced Component - S/W Updated.

As long as it works as advertised...

 

[chachma]

Got the tablet back today. They also included a new charging unit with cable but no explanation. I'll start using it.

When I fired it up and got connected it needed to do a software update and rebooted. Hope it's fixed this time.

 

[anon5664829]

Got the tablet back today. They also included a new charging unit with cable but no explanation. I'll start using it.

When I fired it up and got connected it needed to do a software update and rebooted. Hope it's fixed this time.

Any updates?

Posted via my awesome rooted Nexus 4 and Android Central App)

 

[chachma]

Just now, with 45 hrs on the battery (which was returned to me with a 95%charge), I'm alerted that it's down to 14% and should be charged.

The only thing I've noticed so far that concerns me is that occasionally between switching tabs I'll get a black screen momentarily. It was doing that before the last failure when it would go dead while in use. I don't know if that's SOP or if it's related.

The first repair lasted five days before the second set of problems started. I've had it back only 2.5 days so I'm crossing my fingers.