Nexus 4 cannot connect to Wifi

[Ivan Chu]

what number did you call to Google?

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what number did you call?

 

[jmb3]

Just purchased Nexus 4 which kept dropping wifi link to router. It was connected correctly and router could see the 'phone. Apparently phone will only work on 2.4 ghz which our router was set to (Google support helped clarify this) and the solution was a simple disconnect on the 'phone, re-start on the router, and everything linked up correctly. Google Support was brilliant - they 'phoned me and knew what they were talking about (not bad for such a large organisation).

 

[RI2CA]

Just got my N4 Friday and it won't connect to my wireless network. It detects the network and saves it, but it will not connect. I called the Google Play support line and went through all their troubleshooting steps, but still nothing. They're sending me a new device and paying the postage for the return. They said I can keep the old phone until the new one arrives. It sucks to have the issue, but their customer service is outstanding! Calls are answered quickly, they have good troubleshooting documentation and they're pleasant to deal with.
BTW, my router is a WRT54G with Tomato. I have paired other Android, Linux, Windows and iOS devices without issue, so I'm certain my setup was correct. Plus, they were pretty quick agreeing to send out a new device, so I'll bet they know there's a real issue with the N4 and wifi.

 

[Mel O]

I can confirm that my WiFi is also not working as well. Connects but when navigating using the browser or on YouTube it won't bring anything through. Rang support and will offer a new replacement. However as far as I am concerned the issue still remains. When I asked if Google were aware of this issue, they couldn't answer. Hoping that an urgent update is released.

 

[stinkyfischer]

I use a theme and whenever I update it my wifi gets like this. I fix permissions then it works perfectly again.

Sent from my Nexus 7 using Tapatalk 2

 

[Mel O]

Stinky, what permissions do you amend?
And I assume you have the nexus 4?
This is so very frustrating.

 

[gwuhm]

I had an issue with my n4 only connecting to my router when it wants. But I found a weird way to make it connect every time, I have to open up
Display in settings and go to the bottom to wireless display then I turn it on and search for display then I turn it off and go to Wi-Fi settings and it immediately connects inexplicably.

My N4 has exactly the same issue. Did you find any "better" solution? Or something to automatize this?

 

[theangelskings]

I called my ISP and had them update the firmware on our router (Mikrotik). He also checked the security settings to see if that was the issue. With WPA2 on, it DID NOT connect properly. Without any security, the wifi connected properly. With WPA on, it also connected properly. So we left the security on WPA instead of WPA2.

I'm not sure if its the WPA2 or the firmware, it seems like for me it was a WPA vs WPA2 issue.

I have not tried to connect to any other public unprotected networks yet.

Maybe this will help some of you.

 

[Ksyruz]

Hi, i have been having the same problem, My router is a Virgin Media netgear. I have the settings on the router to be wpa/wpa2 (WPS). When I try to connect, but it does nothing. I tried reseting my router and renaming the network but it does not work. created a guest network with wpa/wpa2 protection and it connects perfectly, but I need it to connect to the main as I need to run apps to connect between systems. Please can somebody give advice to fix the wifi connection?

 

[colscrap]

Hi, I had the same problem and solved it by pressing the restore button on the back of the virgin wireless router, having said that it still hasn't resolved my daughters similar problem. Best of luck

 

[Eyal Ron]

HI,
I just get my Nexus 4 from US. I fail to connect to the WiFi. Its not routers depended. I get the WiFi mark with {?} and its failed to work.
What can i do? Did you understand how to figure it up?

 

[Tristan_N4]

Kaenon's solution worked a charm with my cisco router. Rebooted phone + router and bob's your uncle.

Thanks

 

[sabrina Syeda]

Hi, I recently bought the nexus 4 and sadly I am having difficulties with the wi-fi connection. All I am presented with is 'authentication problem'. What do I do to fix this?!
PLEASE REPLY ASAP

 

[Snorch]

I HAD this problem, my solution? Changing wifi channel. In channel 12 my Nexus 4 doesn't recognize it well, but in channel 1 or 6 it works very fine

 

[Sterikics]

I too am having problems connecting to wifi. I can at home, and I can connect to the open wifi across the street, but my work wifi I cannot. They have 12 access points I can see 8 at the most at anytime. But as soon as I try to connect to one, the signal drops and it comes back as Saved, secure with WPA/WPA2. At one point all 12 were on seperate channels, but the iPads (cursed be) have problems connecting to the higher channels so they limit them to channel 1-4. In any case, I can't connect to to any SSID on any channel anywhere in the building.

 

[sumit396]

My N4 is having issues connecting to the wifi. It shows connected and is grayed out. Tried using static IP but it is not helping.
Couldn't feed in the Proxy hostname and proxy port which seemed to be some extra info which i never required to input in my other devices.
please help.

 

[vallikat]

I got Nexus 4's for both my son and myself a couple weeks ago. His could connect to my home wifi with no issue, mine could not. I could connect to the open wifi at work. I could connect to the hotspot on my ipad. However not to the home router which was WEP protected. I changed to WPA and it connected fine and has been fine. Even still I can believe this is a WEP vs WPA issue (or even a router/firmware issue) due to the fact that my son's phone had no issues from the start whereas mine did. I'm no longer personally concerned with this issue, but I find it bothersome as I read the many complaints across the web about this same issue with no real official solution being offered.

 

[Chad Johnson4]

I guess android only likes 5Ghz band right now. I changed it from 2.4Ghz in my router settings and it instantly connected.

 

[Clark Johnson]

I agree. My N4 doesn't like the 5GHz, only 2.4GHz.