Nexus 5 RMA

[dotcom414]

Upon getting my new Nexus 5, my excitement was dulled a bit when I noticed there was a dead pixel right in the middle of the screen. I just wanted to throw out there that Google Customer Service quickly authorized a replacement, and I get to keep the original until the replacement comes. Downside, I get to wait 4-5 for the replacement.

Overall I'm very happy with how the situation turned out.

 

[palandri]

What color was the dead pixel?

 

[SteveISU]

They're sending me out a replacement because my power button is looser than a porn star. I wouldn't have bothered for a little movement, but this thing rocks back and forth a ton. No questions asked and very accommodating.

 

[nickgalaxys4]

My power button is like that as well, maybe not that loose it's part of the design

They're sending me out a replacement because my power button is looser than a porn star. I wouldn't have bothered for a little movement, but this thing rocks back and forth a ton. No questions asked and very accommodating.

 

[Perry Blake]

Earpiece mic was dead with my Nexus 5. Got a RMA setup within a hour of receiving the phone on Monday. My email said 3-4 weeks, but I actually got my phone this last Wednesday. Google has really improved their customer service since the Nexus 4 fustercluck.

 

[dotcom414]

The dead pixel was green

Edit: Darn missed the quote.

 

[androidpirate]

i have either a spec of dust or dead pixel (black) top right corner, wondering if i should even bother with getting a replacement as i can only see it with my eye about 2-3 inches away from the screen... spoke too soon, found 3 other dead pixels when i checked again, 2 of them were middle of screen. and now i can see them at normal phone distance away (only with solid colors)...

 

[mrkalel]

Dead pixel on my white, RMA setup...was told about the quick shipping for a replacement...we shall see... (Liking the device more and more. My 4th Nexus, came from GE S4)

 

[palandri]

The dead pixel was green

Edit: Darn missed the quote.

A dead pixel is always black. A stuck pixel is any other color. Lots of times you can fix a stuck pixel with the eraser trick or running one of the stuck pixel videos on YouTube.

I bought a new monitor a few years ago, and it had about 7 stuck pixels in the middle of the screen. I did the eraser trick and haven't had a problem since.

 

[dotcom414]

A dead pixel is always black. A stuck pixel is any other color. Lots of times you can fix a stuck pixel with the eraser trick or running one of the stuck pixel videos on YouTube.

I bought a new monitor a few years ago, and it had about 7 stuck pixels in the middle of the screen. I did the eraser trick and haven't had a problem since.

Ya, I had tried those tactics also.

Anyways the replacement has been shipped, surprisingly before the 4 week mark Ya!

 

[mliang87]

What was the process to get the new device?

Did you have to submit some info online or did you call?

If so, what number did you call?

I may have to do the same for an issue on my device.

 

[Friendly Bomb]

I phoned for a replacement on 11 Nov. Got an email today saying the new one has shipped
I have one dead pixel and they just asked if I'd tried anything to clear it
You can find the contact numbers here: https://support.google.com/googleplay/answer/3053039

 

[slik6996]

My phone no longer vibrates. Never dropped it or anything. Is that worth a replacement or should I leave it be?