Nexus 5: Unable to connect to Google Services

[Anil Sabharwal]

Cannot connect to any google services - email / playstore / search / maps / google cards / Hangouts - delay in SMS.
Can do yahoo search / e mail from preloaded e mail app.
Using Nexus 5 KitKat 4.4.2 Version KOT49H
In the settings menu - the WiFi is orange in colour - click - wifi connects to other sites
Please help.
Anil

 

[ptonantryloc]

Re: Unable to connect to google services

If your WiFi icon is orange, that means you're not connected to the web. Have you rebooted the phone (hold the power button for about 10 seconds until it vibrates)? If that doesn't work, try rebooting your router.

 

[srkmagnus]

Re: Unable to connect to google services

If your WiFi icon is orange, that means you're not connected to the web. Have you rebooted the phone (hold the power button for about 10 seconds until it vibrates)? If that doesn't work, try rebooting your router.

I agree. OP, try the fixes provided by David and let us know how it goes.

 

[Anil Sabharwal]

Re: Unable to connect to google services

Did as advised - still no luck. Also same issue on Nexus 7 - 2012.

 

[gidgiddonihah]

Re: Unable to connect to google services

On those devices if you go to 'google.com' what happens? Do other Web related activities work? I would also try forgetting your WiFi network on your device to see if that works.

Sent from my Nexus 5 using Tapatalk

 

[Anil Sabharwal]

Re: Unable to connect to google services

On Nexus 7 also - Google.com does not work. On laptops - it works. Other sites open on both Nexus 5 and on Nexus 7. Yahoo search works - Google search does not.

 

[korab84]

Are you able to access you GMail account via a desktop browser?

Posted via Motorola Xoom tablet

 

[Anil Sabharwal]

Yes able to access from laptop

 

[ptonantryloc]

You could try booting your Nexus 5 (and 7, too -- but I don't know if the following is the same process for it) into Safe Mode. That will start it up without any apps so you can see if one of them is the problem:

- Ensure your device's screen is on, then press & hold the Power button.
- Touch & hold the Power off option in the dialog box.
- Touch OK in the following dialog to start safe mode.

When you're done trying Safe Mode, just reboot your phone to return to normal operation.

I guess I should also ask how your Google account looks on the phone: Settings | Accounts | Google. Is the email address correct? Is the icon next to it green? Any error messages?

EDIT: you could also try clearing your cache: Settings | Device | Storage, tap "Cached Data" and accept the prompt.

 

[Anil Sabharwal]

You could try booting your Nexus 5 (and 7, too -- but I don't know if the following is the same process for it) into Safe Mode. That will start it up without any apps so you can see if one of them is the problem:

- Ensure your device's screen is on, then press & hold the Power button.
- Touch & hold the Power off option in the dialog box.
- Touch OK in the following dialog to start safe mode.

When you're done trying Safe Mode, just reboot your phone to return to normal operation.

I guess I should also ask how your Google account looks on the phone: Settings | Accounts | Google. Is the email address correct? Is the icon next to it green? Any error messages?

EDIT: you could also try clearing your cache: Settings | Device | Storage, tap "Cached Data" and accept the prompt.

 

[Anil Sabharwal]

Did Safe mode and cache on both - not helped

 

[Anil Sabharwal]

No error message. Trust will now backup and reset - and then reload all apps. All Google apps which use my G mail login are having this problem on Nexus 5 and on Nexus 7. The same router connects to my MacBook, Dell Laptop, and a Nokia device - no problems with the same G mail login. So somehow some corruption - but the same on two separate devices - baffling.

 

[gidgiddonihah]

I would agree. Extremely odd. A factory reset should fix things though. I wonder if Google/Play services were updated in the background and it didn't install properly for you...on two devices.

Sent from my Nexus 5 using Tapatalk

 

[Chex313]

Did you try signing out of your account and than back in again?

 

[Anil Sabharwal]

Guys - all of you. Thanks for yr patience and help. Got it working as of now and this is how.

Settings - WiFi - Advanced - Changed WiFi frequency band from Auto to 2.4 GHz only.

Since I had already uninstalled my G mail and Play store did not work - went to Settings - Apps - Disabled. Found G mail and reinstalled it. First updated it and then went for sync.

Uninstalled WhatsApp, Viber, Digital Clock Widget with Cuckoo and 4 HD wallpapers I had recently downloaded.

The G mail sync took a long time - but now everything is fine.

Checked on Nexus 7 - fine there also.

Will now reinstall each of the above apps one by one and see if any one of them was conflicting.

Not able to understand ad to why and how - but that's it. And why only on both Nexus devices only? Nexus 5 & 7.

The laptops were not affected.

Tried to install Google 2 step authentication now - but so far not successful - will figure it out.

Any clues as to why the WiFi icon in Settings is White / Orange? In both the cases the WiFi works.

Thanks again to all.

 

[ptonantryloc]

You might want to check your router manufacturer's web page for it and see if they have a firmware update. Now that you mentioned the 2.4 GHz thing, I think I remember seeing similar issues elsewhere. It's possible it could be the Nexus 5 that's the issue. But, since your old Nexus 7 has the same problem, I'd lean towards something at the router's end. I'd start with the firmware and move on to things like checking for neighboring routers using the same channel. Something like:

https://play.google.com/store/apps/details?id=com.pinapps.amped

might help with that.

 

[Anil Sabharwal]

Using Linksys WRT54G 2.4 GHz wireless router - had earlier upgraded Firmware from 2.2 to 4.5 or so which is the last one this supports. Unable to figure out as to why only Nexus devices were affected and not the laptops - all are serviced by the same router.

 

[Air5Nation]

I'm having the exact same problem tried everything everyone has said and still no luck even factory reset it. Any more tips on how to get it to work ?

 

[Air5Nation]

Every time I try to login to Google services the following message pops up:
Can't establish a Reliable connection to the server.

This could be a temporary problem Or your Android Device May not be Provisioned For data services.

 

[Nima Niazi]

Hi all... Plz help me I have same problem with my nexus 7 2013 kitkat4.4.4 ... And I try all methods .Chang my WiFi Chanel .turn on airplane mod. Rest my router .re boot my device.... And bla bla bla
But didn't work any methods... Plz help..sorry about my bad English