nexus at Bestbuy Future Returns Will Be Declined for 90 d

[dammitcubs]

I know this policy does exist. It's true. But the trigger of how many returns is unknown. I was told this because the best buy employee warned me that best buy could stop my return. I made 3 returns in 2 days due to a best buy error but this blockage ISNT controlled by best buy but an outside company.

The manager told me that if I get blocked out, I have to call a 1-800 number to talk to them; claiming the managers have no power to unblock it.

What's scarier is that the best buy employee told me, its not just best buy. If you return stuff from Target, their transaction is registered and it counts against you for your best buy purchase. He apologized in advance if it happens, it seems he doesn't like it either but he has no control over. The nicest thing he done was inform me which helps me make a better purchasing decision.

 

[Droid800]

I know this policy does exist. It's true. But the trigger of how many returns is unknown. I was told this because the best buy employee warned me that best buy could stop my return. I made 3 returns in 2 days due to a best buy error but this blockage ISNT controlled by best buy but an outside company.

The manager told me that if I get blocked out, I have to call a 1-800 number to talk to them; claiming the managers have no power to unblock it.

What's scarier is that the best buy employee told me, its not just best buy. If you return stuff from either, their transaction is registered and it counts against you for your best buy purchase. He apologized in advance if it happens, it seems he doesn't like it either but he has no control over. The nicest thing he done was inform me which helps me make a better purchasing decision.

Its a company called The Retail Equation. They have huge data gathering capabilities and do things like verify receipt information against the original transaction, number of returns with/without a receipt, payment methods, etc. Store management has no options if the company denies a return. The customer has to call them to find out why it was denied, and then be given instructions on how to clear it.

 

[GetOnMahLevel]

I got flagged the other day and i only returned 1 item.. 2 if you include the extended warranty that i purchased for the item..

 

[Droid800]

I got flagged the other day and i only returned 1 item.. 2 if you include the extended warranty that i purchased for the item..

What was it and did you have a receipt?

 

[5h4un360]

"No Lemon Policy: Get 3 defective items in a row and receive a full refund."

So much for that.

for the black tie protection program

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[Halcyon]

Also to note... price matches count against your flag limit. To give up such control of your own way of doing business to TRE is a really really bad way to treat your customers who are not genuinely problem customers. Way to do business BB. They will never get another cent from me ever again.

 

[webpagesby22]

Myself I never buy anything from vzw corporate. I have this rule. Never pay retail for anything. I got my device from Amazon for a penny and when I had issues the people in the store never asked me about where it came from. I have the full coverage warranty/insurance on my plan so they have to cover my device regardless of where I got it. I even got a replacement sent to me with no issues. Must be a region thing. I am in Atlanta.

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[Droid800]

Also to note... price matches count against your flag limit. To give up such control of your own way of doing business to TRE is a really really bad way to treat your customers who are not genuinely problem customers. Way to do business BB. They will never get another cent from me ever again.

You're confused. Best Buy sets the return limits. They do it to prevent managers and associates from ignoring the return policies.

Unfortunately, the BAD customers out there have forced companies into this position. When it comes down to losing millions of dollars and having to raise prices, or having a more restrictive return policy, companies will choose the former over the latter every time.

 

[Halcyon]

You're confused. Best Buy sets the return limits. They do it to prevent managers and associates from ignoring the return policies.

Unfortunately, the BAD customers out there have forced companies into this position. When it comes down to losing millions of dollars and having to raise prices, or having a more restrictive return policy, companies will choose the former over the latter every time.

I understand the business point of this. My problem is that it is not posted anywhere for the customer to see. Its not on the reciept. When I asked the manager about this he stated "its an internal policy." Well if it effects the customer then it needs to be posted. Its disingenuious and bad business to keep this kind of policy hidded from the customer. Also a reciept and return policy is a contract. This is a case of breach of contract if you really want to look at this from a legal standpoint. My problem is that the managers cant over ride this system for "good" customers. The holidays will be filled with returns, exchanges and price matches. This policy simply is unfair especially when BB touts worry free returns over the holidays. I stand by my conviction to never shop there again.

 

[godanigo]

The system is "designed" to give a warning before you get locked out of returns. They track through ID number, so I have a feeling that the OP has a simple ID number and an employee was typing that in to do an ID-less return or something of the sort.

Yeah, it's messed up, but yeah, it's necessary to preserve profit margin.

 

[junglesnake98]

This got me yesterday and I was furious. It was because of returned phones when I was trying out other service. I mean, isn't this what the return policy is for? I am a silver member and this guy hands me this printed receipt saying I can't return or exchange anything for 90 days and I was pissed to say the least. I just flat out told them it would be the last business they would get from me. There are a lot of other electronics stores in Kansas City!

 

[Rockn]

Not one to return stuff unless it doesn't work, and in Best Buy's case they were really helpful when I brought the third item back within two days. I tried two Apple Tv boxes, tried the Logitech Google Tv box and none of them worked. So after I asked them to test the 2nd Apple Tv and the Google one on one of their Tv's in the store I learned it was my set at home that was wonky with the HDMI connection. Updated the firmware on my Tv, and the Google Tv still didn't work. So Best Buy took it back and updated my refund notes to reflect that I just had an incompatible Tv. Bummed that I caused three boxes to get burned, but I really did not want to drop hundreds on a new Tv right then.

 

[odranoel]

And then what? You would be sued for fraud by Best buy, because it wasn't a stolen card, and you were the one that purchased it. Your credit card company would also refuse to intervene.

EVERY single retailer has a policy like this. Its why your receipts always say 'we can deny your return or exchange for any reason' or some such thing as that. In some cases, managers can manually authorize it, but in most they have no pull whatsoever. At the store I'm a manager, if a return gets denied, we have no recourse or way to override it. Unfortunately, these policies are actually necessary. Companies save tens of millions of dollars every year that would have been lost due to fraudulent or too frequent returns. My region of my company alone saves over $10 million per QUARTER through returns management.

No. Credit card disputes are not only relevant when charges are fraudulent, but also when a consumer has charged a product and is dissatisfied, but the merchant will not give relief. See: How to dispute a credit card bill with a merchant

Some relevant quotes:

So if you have already made a good faith attempt to resolve the issue with a merchant, and you're still dissatisfied, it's time to escalate the issue, enlist your credit card issuer's help and seek a "charge-back."

What is a charge-back?
A charge-back, in essence, reverses a credit card sales transaction. The Visa merchant agreement defines it as "a transaction that a card issuer returns to a merchant bank as a financial liability and which, in turn, a merchant bank may return to a merchant." Got it? The debt for the purchased item gets pushed back up the line: from you, to your card issuer, to the merchant's bank and back to the merchant, all through the transaction processor's network. It removes a charge from a cardholder's bill and -- through the middlemen -- "charges back" the amount to the merchant. (See "How credit card transactions work.)"

It's a big stick for the consumer. With a charge-back, the merchant loses a sale and eats the costs of processing the charge-back. In addition, a merchant who has too many charge-backs faces additional charges from card processing companies.

...

For example, Bank of America helped Denise Bauwens, a Pennsylvania resident, receive a $300 refund for a set of teak rocking chairs from an online store.

When the chairs she long wanted arrived, Bauwens says, one was broken. She sent several e-mails to the online retailer and "called every other day for two weeks. No response," Bauwens says.

She filed the dispute paperwork through Bank of America and 10 days later, the charge was taken off her card.

 

[Droid800]

No. Credit card disputes are not only relevant when charges are fraudulent, but also when a consumer has charged a product and is dissatisfied, but the merchant will not give relief. See: How to dispute a credit card bill with a merchant

Some relevant quotes:

All of those you cited are for damaged merchandise. If you tried to start a dispute because they wouldn't take something back and it wasn't legitimately damaged or defective, not only would the company sue you for fraud if your credit card company did it, the credit card company itself would refuse to get involved.

Starting a dispute because you want to violate their return policy will get you in a lot of trouble really quickly.

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[Droid800]

This got me yesterday and I was furious. It was because of returned phones when I was trying out other service. I mean, isn't this what the return policy is for? I am a silver member and this guy hands me this printed receipt saying I can't return or exchange anything for 90 days and I was pissed to say the least. I just flat out told them it would be the last business they would get from me. There are a lot of other electronics stores in Kansas City!

Maybe you should learn to read your receipt.

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[Droid800]

I understand the business point of this. My problem is that it is not posted anywhere for the customer to see. Its not on the reciept. When I asked the manager about this he stated "its an internal policy." Well if it effects the customer then it needs to be posted. Its disingenuious and bad business to keep this kind of policy hidded from the customer. Also a reciept and return policy is a contract. This is a case of breach of contract if you really want to look at this from a legal standpoint. My problem is that the managers cant over ride this system for "good" customers. The holidays will be filled with returns, exchanges and price matches. This policy simply is unfair especially when BB touts worry free returns over the holidays. I stand by my conviction to never shop there again.

It's on the receipt. That nice little clause saying that they can deny your return for any reason.

As for your point about contract: that little clause I mention makes your argument invalid. Companies can deny your return for ANY reason, and it says it right on your receipt. If you don't read it, its your fault, not theirs.

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[odranoel]

All of those you cited are for damaged merchandise. If you tried to start a dispute because they wouldn't take something back and it wasn't legitimately damaged or defective, not only would the company sue you for fraud if your credit card company did it, the credit card company itself would refuse to get involved.

Starting a dispute because you want to violate their return policy will get you in a lot of trouble really quickly.

You can keep repeating "the company will sue you for fraud," but that doesn't make it true. The only way the company could sue you for fraud is if you actually misrepresented the circumstances of the sale or return. Nowhere did I say to lie. And no, starting a dispute will not "get you in a lot of trouble really quickly." You call your credit card company, explain the circumstances, and if they agree that it is a valid dispute, they will proceed on your behalf. If they don't think it is valid, they won't.

 

[odranoel]

It's on the receipt. That nice little clause saying that they can deny your return for any reason.

As for your point about contract: that little clause I mention makes your argument invalid. Companies can deny your return for ANY reason, and it says it right on your receipt. If you don't read it, its your fault, not theirs.

That's interesting. So we can make ex post facto contracts, now? Could I come to your house to do a repair, tell you that satisfaction is guaranteed, and after you have paid me give you a receipt that says "no warranties, no satisfaction guarantee?" The bottom line is that Best Buy has signs all over the place advertising their return policy. You cannot induce a sale based on one policy and then give a receipt, after the transaction, that rescinds the policy for that purchase. You could bar the customer from purchasing additional items, or inform them that future purchases would not be covered. But you cannot retroactively change the contract.

You like to say that the company "would sue you" (over a $300 chargeback!), but the bottom line is that Best Buy would almost certainly lose if someone were to challenge it in court.

 

[Droid800]

That's interesting. So we can make ex post facto contracts, now? Could I come to your house to do a repair, tell you that satisfaction is guaranteed, and after you have paid me give you a receipt that says "no warranties, no satisfaction guarantee?" The bottom line is that Best Buy has signs all over the place advertising their return policy. You cannot induce a sale based on one policy and then give a receipt, after the transaction, that rescinds the policy for that purchase. You could bar the customer from purchasing additional items, or inform them that future purchases would not be covered. But you cannot retroactively change the contract.

You like to say that the company "would sue you" (over a $300 chargeback!), but the bottom line is that Best Buy would almost certainly lose if someone were to challenge it in court.

No one is retroactively changing the contract. It says it right on the receipt and in the return policy that they can deny your return for any reason. If the consumer does not read that policy carefully enough, its their fault, not best buys.

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[Codeworks]

I am a Best Buy RewardZone Premier member. This means that they GIVE you 45 days to return ANYTHING...

Do I rent? No... But with the speed of technology, if I buy a tablet, phone, etc... and within 45 days a nicer one comes out for the same price, you bet I will exchange it... And then I will exchange again if another one comes out within that 45 days...

I thought this was a perk, however?

On the up side... They get plenty of my money...