No sound on calls

[newbk]

Hey all,

I am trying to remotely troubleshoot my mom's XPRT. When a call is placed and active, she can't hear the other person and the other person can not hear her. The ringtone and alarm sounds are just fine. I have an Optimus S so the XPRT is a bit foreign to me. Any ideas?

 

[ronald600]

There are 2 things your mom can do
1. Reboot the phone
It can be done a couple of ways
Take the battery out and put it back in. This will reset the phone.
or
Just power the phone down and power it back up again

The second thing she can do is take the phone back to Sprint and exchange it for another one
Sprint wont argue with you as Motorola is aware of the issue

 

[newbk]

I did a little looking around and apparently it has something to do with when you plug in a wired headset. A simple power off and on didn't help but the battery pull did.

Crazy stuff.

Thanks for the help

 

[cheech73]

newbk, it does it even without a wired headset. i just replaced my phone and the new one had did it once already.

 

[Rifayathullah]

Recently i was installed android 4.0.4 on nokia n9 , but i have problem in camera not working & then no sound coming on calls:'(

 

[woodslink]

App called SoundAbout should fix the issue.