Not compatible with Visible

[swarlos]

So I got the phone today and setup then tried to move over my esim from my 14 pro in the Visible app only to get an IMEI isn't available message.

like the title says the fold5 isn't compatibleyet they will be selling the flip5 I am confusion.

Not sure what I should do.

 

[Mr. Lucky]

We got that message when we tried moving my wife's iPhone to the Motorola RAZR+, using eSIM. If you're sure your phone is unlocked, just contact a support person and have them send you a physical SIM card. They overnighted it to us. They don't update their IMEI database until a new phone model has been out awhile.

 

[swarlos]

We got that message when we tried moving my wife's iPhone to the Motorola RAZR+, using eSIM. If you're sure your phone is unlocked, just contact a support person and have them send you a physical SIM card. They overnighted it to us. They don't update their IMEI database until a new phone model has been out awhile.

That’s weird cause when I got the pixel fold I was able to use eSIM right away with that thing.

 

[Mr. Lucky]

That’s weird cause when I got the pixel fold I was able to use eSIM right away with that thing.

Maybe the person who updates their database owns a Fold as well

 

[mustang7757]

I would call Visible customer support see if they can do anything. Esims are tricky

 

[swarlos]

I would call Visible customer support see if they can do anything. Esims are tricky

I chatted with a rep yesterday and they said it’s not compatible.

 

[mustang7757]

I chatted with a rep yesterday and they said it’s not compatible.

Ah man

 

[Mr. Lucky]

I chatted with a rep yesterday and they said it’s not compatible.

You chatted with a dummy. Try again, make sure the person understands you are an existing (not new) customer, and just ask them to send you a SIM card. If your phone is not carrier locked, you are definitely good to go.

 

[ironass]

I chatted with a rep yesterday and they said it’s not compatible.

Then it is down to your carrier to make it compatible their end. It is a carrier issue rather than a Samsung one.

 

[Mr. Lucky]

It is a carrier issue rather than a Samsung one.

Absolutely! As the former director of technical ops for a cell phone manufacturer who shall remain nameless, I can tell you that there is nothing "magical" about compatibility. If the network technology (GSM, CDMA, etc.) is compatible (it is) and the phone is unlocked, the phone will work... period.

 

[swarlos]

Absolutely! As the former director of technical ops for a cell phone manufacturer who shall remain nameless, I can tell you that there is nothing "magical" about compatibility. If the network technology (GSM, CDMA, etc.) is compatible (it is) and the phone is unlocked, the phone will work... period.

That's what I was thinking! I was like there should be no reason why this phone doesn't work or isn't compatible with their service. I also check xfinity mobile for fun and it also gave me the same error LOL.

 

[ironass]

Most MVNO's in the U.K. do not offer eSIM either. Along with not offering VoLTE or VoWIFI. I'm told it keeps their costs down. Some do not even offer 5G!!!

List of United Kingdom mobile virtual network operators - Wikipedia

en.wikipedia.org

Looks like U.S.A. MVNO's cut a few corners too...

List of United States mobile virtual network operators - Wikipedia

en.wikipedia.org

I guess it's a case of, "You get what you pay for"

 

[Mr. Lucky]

I also check xfinity mobile for fun and it also gave me the same error LOL.

That's very strange, since Xfinity offers the phone for sale in their app.

 

[swarlos]

That's very strange, since Xfinity offers the phone for sale in their app.

That is so weird.

 

[swarlos]

Literally just went on xfinity mobile site and typed in the zfolds imei on the BYOD section.

This is what I'm seeing.

 

[mustang7757]

Literally just went on xfinity mobile site and typed in the zfolds imei on the BYOD section.

Was going edit the IMEI but see u done so..lol

 

[swarlos]

ha ha I seen that and was like oops LOL

 

[Laura Knotek]

Are you able to get a physical SIM from your carrier instead of esim?

 

[swarlos]

Are you able to get a physical SIM from your carrier instead of esim?

I haven’t really checked that out yet. Chatting is just super annoying LOL.

 

[swarlos]

So update after almost 2 hours I was able to get a physical sim shipped to me on Friday.