A friend gave me his Note 2 to fix & I am at a loss. It starts up at the select language screen & then pops up the "Unfortunately {app} has stopped error. If I hit OK, another app stopped error pops up. It usually cycles thru several apps & never stops. I cleared the cache using recovery & that didn't change anything. I ran Kies & it connects to the phone, but says that the device is supported by Smart Switch. Smart Switch doesn't ever connect to the phone. I have updated the device drivers & I hear the driver chime when I connect the USB cable, but Smart Switch doesn't see the phone. I can't do anything on the phone as it is stuck with the app stop errors, so I am stuck trying to use Kies or Smart Switch to fix it. The owner doesn't want to loose his contacts & has never backed it up. Any idea where to go with this? According to Samsung web site Kies is for Note 2 & Smart Switch is for Note 3. As I stated Kies sees the phone, but defers to Smart Switch & disconnects. Smart Switch will not connect. Help please.
Kev
Kev