I finally returned the defective buds live and now I need to wait for them to receive the buds live and process the return before they hand me coupon to reorder. And the return label is FedEx ground, horrible support. Now I'm fighting hard with them to give me a coupon to order since I don't want to wait 10 days for them to receive and process the return. Ridiculous !!!
Contrast to Apple when I flashed watch OS beta and had to send them my watch for flashing the public release.
1. Contacted Apple Tuesday evening and they created ticket and mailed FedEx priority overnight return box (package) to send my watch.
2. Repair package was enroute on Wednesday.
3. Since it was priority overnight, package was delivered before 10.30 am on Thursday.
4. Immediately sent them watch in the box they sent.
5. Apple service center received the watch Friday before 10.30 am. Since it was just flashing public release the same day I got email that my watch was being shipped back.
6. Monday morning by 10.30 am I had my watch in my hand. Amazing turnaround time given that I had to ship. Thought it'll take at least week to 10 days for entire process but they cut the time by not being stingy and using FedEx overnight shipping both directions free of cost.
Contrast to Samsung. I mailed my defective buds on Wednesday and it'll only reach Samsung service/return center next Tuesday because of freaking FedEx ground

and that too this a new product still within return period
I wish Samsung support was as effective as Apple support since their products are just as expensive as Apple and no reason not to have superior support.