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Note 3 screen problem,app keep crashing

CaptainKro

New member
May 26, 2015
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I have a Samsung Note 3 the screen is black with apps telling me they stop working and i can press ok or send a report but it just goes on and on.Also i should mention that my down volume button is not working so i can't go into factory reset from the recovery boot.Some help please?
 

mrsmumbles

New member
Oct 5, 2013
4,276
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Hi, this might be too simple, but it's worth a try. Go into Settings, Apps, All and tap the 3 dot menu button. Tap "reset app preferences". See if this helps at all and let us know.