Note 7 recall and purchase from swappa/ eBay

[Robster33]

Not true unfortunately.

Yes true fortunately

Important information for Galaxy Note7 owners

 

[Kelly Kearns]

Yes true fortunately

Important information for Galaxy Note7 owners

Actually Robert it is not true.

I personally have given a couple of members the Samsung official information and had them contact Samsung.

Each were told what I posted.

Each will file a complaint when their seller has refused to help them and even sellers on this forum have refused to help their buyers.

 

[Robster33]

Actually Robert it is not true.

I personally have given a couple of members the Samsung official information and had them contact Samsung.

Each were told what I posted.

Each will file a complaint when their seller has refused to help them and even sellers on this forum have refused to help their buyers.

Well what i posted is from Australia so who knows, if they don't swap all phones Samsung will be in big trouble, if they make it hard people will keep them and their will be phones out there that are dangerous. I have not faith in Samsung and any sort of warranty or return, their customer service is hopeless. People are praising them for the re call but lets wait and see who gets a replacement/refund.
Their washing machine fires were a nightmare in Australia, people had to go through media outlets to get a result. Time will tell.

 

[Kelly Kearns]

Well what i posted is from Australia so who knows, if they don't swap all phones Samsung will be in big trouble, if they make it hard people will keep them and their will be phones out there that are dangerous. I have not faith in Samsung and any sort of warranty or return, their customer service is hopeless. People are praising them for the re call but lets wait and see who gets a replacement/refund.
Their washing machine fires were a nightmare in Australia, people had to go through media outlets to get a result. Time will tell.

How can they swap phones for people that can't prove they bought it? A thief could turn in a stolen phone they can't get into and get a free one.

Samsung is switching Samsung direct purchased phones, retailers and carriers are switching their phones.

What should happen is these sellers should help their buyers in this situation. It is the right thing to do and PayPal will side with the buyer.

This is nothing like the washing machine recalls on Australia. Samsung did this recall voluntarily, not the government.

 

[SarahGN]

Well what i posted is from Australia

It could be different in Australia, but in the US so far at least, Samsung is telling people to go back to where they bought the device.

 

[Kelly Kearns]

It could be different in Australia, but in the US so far at least, Samsung is telling people to go back to where they bought the device.

I've seen Samsung in several countries tell people to go to where they bought the device. Seems to be how they are handling it, they are only exchanging those they sold, those are the only ones they can verify purchase of.

 

[Robster33]

I've seen Samsung in several countries tell people to go to where they bought the device. Seems to be how they are handling it, they are only exchanging those they sold, those are the only ones they can verify purchase of.

Did you actually read the link, there is a form to fill out with your model no and if you want it replaced/refund, nothing about where you got it from.

 

[Kelly Kearns]

Did you actually read the link, there is a form to fill out with your model no and if you want it replaced/refund, nothing about where you got it from.

I'm just telling you what several other countries are doing. If Australia Samsung is doing it that way, great, not how it is in all countries at all. Even with people that bought the phone from a retailer and especially not third party.

 

[Robster33]

I'm just telling you what several other countries are doing. If Australia Samsung is doing it that way, great, not how it is in all countries at all. Even with people that bought the phone from a retailer and especially not third party.

I reckon it will turn into one big **** fight wherever you live.

 

[Kelly Kearns]

Samsung will eventually have to address those individual sales, people that did trades, etc. They don't want these phones on the market and the only way to get them off is exchange them or do a buy back.

 

[SarahGN]

I reckon it will turn into one big **** fight wherever you live.

No, people in the US who bought from ebay and swappa need to contact the seller to arrange to return the defective device. Offer to pay return shipping. If the seller refuses, dispute with paypal. Done.

The people who are screwed are the ones who bought off of Craig's list. Why anyone would buy a phone off of CL, idk. Idiots. You have no protections at all if you buy off of CL.

 

[Robster33]

No, people in the US who bought from ebay and swappa need to contact the seller to arrange to return the defective device. Offer to pay return shipping. If the seller refuses, dispute with paypal. Done.

The people who are screwed are the ones who bought off of Craig's list. Why anyone would buy a phone off of CL, idk. Idiots. You have no protections at all if you buy off of CL.

No, Samsung made the phone they will have to swap it wherever it came from, do you think they will leave 1000's of phones at risk of exploding out there, there will law suits left right and centre. Wake up.

 

[Kelly Kearns]

No, Samsung made the phone they will have to swap it wherever it came from, do you think they will leave 1000's of phones at risk of exploding out there, there will law suits left right and centre. Wake up.

Well in the US if the sellers don't help the buyers exchange the phone, PayPal will step in and get the money back from the seller. That the fix for it here.

 

[motorrad245]

I have a NIB T-Mobile version I purchased off Swappa to be delivered tomorrow. I prefer not to go thru the hassle of returning it to the seller. I'm going to attempt to return it to T-Mobile. If it's a sealed box and the ESN is clean I don't see why T-Mobile won't exchange it. Maybe I'll even play the liability card. They can't let a customer leave the store with a possibly dangerous product.

 

[Clocks]

I have a NIB T-Mobile version I purchased off Swappa to be delivered tomorrow. I prefer not to go thru the hassle of returning it to the seller. I'm going to attempt to return it to T-Mobile. If it's a sealed box and the ESN is clean I don't see why T-Mobile won't exchange it. Maybe I'll even play the liability card. They can't let a customer leave the store with a possibly dangerous product.

Good luck. If that doesn't work contact the buyer. And if that doesn't work you have 6 months to file a claim through PayPal.

 

[Tmwjam]

Bought mine on swappa seller will not help me said he doesnt have the cash to refund filed a claim with PayPal they sided with me seller has 14 days to respond if not PayPal will give me my money and I keep phone if seller responds I will send phone back woth tracking give tracking to PayPal and they will refund money to my card

 

[trucksmoveamerica#AC]

How can they swap phones for people that can't prove they bought it? A thief could turn in a stolen phone they can't get into and get a free one.

Samsung is switching Samsung direct purchased phones, retailers and carriers are switching their phones.

What should happen is these sellers should help their buyers in this situation. It is the right thing to do and PayPal will side with the buyer.

This is nothing like the washing machine recalls on Australia. Samsung did this recall voluntarily, not the government.

Well if you bought phone off eBay or swappa you can provide proof that you bought the phone from someone, you have the sites transaction emails and you have the PayPal receipt.

And on top of that sellers can provide the carriers the proof the phone was bought from them, and the carrier can enter the IMEI number and track if they sold the phone. The sellers broke no rules or laws by selling the phone, so this is BS.

 

[trucksmoveamerica#AC]

Samsung will eventually have to address those individual sales, people that did trades, etc. They don't want these phones on the market and the only way to get them off is exchange them or do a buy back.

I agree. This is still new.

 

[Clocks]

Well if you bought phone off eBay or swappa you can provide proof that you bought the phone from someone, you have the sites transaction emails and you have the PayPal receipt.

And on top of that sellers can provide the carriers the proof the phone was bought from them, and the carrier can enter the IMEI number and track if they sold the phone. The sellers broke no rules or laws by selling the phone, so this is BS.

It's not fair for someone who sold the phone before the problems were announced. But the reality of PayPal is you shouldn't sell something if you're not willing to take it back up to 6 months later.

I had someone buy a like new laptop from me. A month later it went on sale at a huge discount for black Friday and the buyer filed claim saying it wouldn't charge. PayPal literally told me "that's the cost of doing business online" and charged me $30 for a return shipping label and debited my account the price of the laptop. When the laptop arrived a few weeks later what a surprise, it charged just fine. I had been without the laptop for nearly 2 months, I'd missed the ability to sell it ahead of Christmas, and I was out the shipping cost both ways. Total cost to me including the lower final sale price was well over $100. I was also an employee of eBay at the time, not that it made a difference.

I had a similar claim opened over a new in box nexus 6p. Guy complained it was junk, wouldn't charge, would reboot, etc. I took it back because he would have gotten his money back anyways. I used it as my daily driver for months without a single problem after I got it back.

But that's two bad experiences out of nearly 200 eBay sales and 30ish phone sales on swappa.

At least in this case the sellers can get a brand new phone and sell it again, or get a full refund.

 

[Kelly Kearns]

Well if you bought phone off eBay or swappa you can provide proof that you bought the phone from someone, you have the sites transaction emails and you have the PayPal receipt.

And on top of that sellers can provide the carriers the proof the phone was bought from them, and the carrier can enter the IMEI number and track if they sold the phone. The sellers broke no rules or laws by selling the phone, so this is BS.

No it isn't BS, carriers aren't taking those phones and Samsung isn't either. There is also the matter of individual local sales, trades, etc.

If this becomes an official recall, these sellers have to help or face federal law.