dragonwarrior105
New member
- Jun 6, 2018
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I purchased note 8 Dec 2017, very poor battery life. Lost all power in Feb and wouldn't recharge. Contacted samsung was told to take to their auth. Repair center. 3 days later was advised tried 2 diff batteries they could get it to boot up but wouldn't recharge. Checked charging ports no problem. Was to to call Samsung. They'd advised me to send in. 6 weeks later after 2 calls to them for status. I'm told not covered under warranty liquid damage. The phone has never gotten wet. The repair facility checked for water damage prior to replacing battery. I even called and talked to supv. And stated to them it's never been near water and kept in a case. I then questioned how can the advertise the phone to be water resistant and withstand being submerged in 5 ft of water for 30 min and not get damaged. They had no comment. I filed with states at and then someone from samsung presidents office emailed that liquid damage not covered. I replied and got a message to call back. I called number 4 different times and still no call back. So I say buy apple or other carrier. Samsung will find excuse to decline warranty coverage