I didnt pull it off in the middle of a trickle charge, I know that takes place. I pulled it off right after it hit 100% and then turned it on.This will be the third time Ive recharged this battery. I also know conditioning takes place. We have had to do that with the LMRs in our shop.
It was off as in power down, shutdown, OFF?
In this case I would think your battery just isn't calibrated to the T. You can calibrate it by burning the battery down until it shuts it self off. Turn it on again, let it die again. Plug it into a wall charger and let it charge until full. Keep it turn completely off still and unplug for 5-10 minutes & plug back in. Do this a few more times then power it on and use normally. But I would recommend to do this after your battery is broken in.
I could be wrong but this is just what I would do.