OMG my camera lens is shattered!

[Jeremiah Bonds]

Oh man that's a tough one. No way is a carrier going to belive that wasn't done from carelessness. Believe me, I am not saying your at fault , I am just saying it looks Bad. It's my kind of luck so I feel for ya. Good luck getting a replacement, hope all works out for the best.

Carriers won't believe it until they see it repeatedly. When my G4 bootlooped, TMobile had no idea what was going on.. Then a few weeks later they had a plan in place.

 

[jb4kats]

Well, I should not have tried to remove what I thought was a plastic coating over the lens and I ran my finger over it a couple of times so I am sure I didn't help it any but I can still view the camera and take pictures. The wide angle view is better but the regular lens is a little washed out but I just saw a video of a guy reviewing the phone on how it will scratch on the casing and screen and he was using a utility knife and then he proceeded to go to the back on the camera and was barely scratching across the lens and it cracked right there on the video. I also saw another picture of one that shattered like mine but didn't have the hole like but there is still an issue. It has a flaw and it seems it starts out as a hairline crack and spreads like a spider web. Everyone should be aware of this as it looks like it is going to get worse and it's only been a few days and these are just preorders and hasn't even hit the stores yet. I am still holding out that they will cover it, if not I guess I'm out $175.00.....

 

[jb4kats]

Well, I should not have tried to remove what I thought was a plastic coating over the lens and I ran my finger over it a couple of times so I am sure I didn't help it any but I can still view the camera and take pictures. The wide angle view is better but the regular lens is a little washed out but I just saw a video of a guy reviewing the phone on how it will scratch on the casing and screen and he was using a utility knife and then he proceeded to go to the back on the camera and was barely scratching across the lens and it cracked right there on the video. I also saw another picture of one that shattered like mine but didn't have the hole like but there is still an issue. It has a flaw and it seems it starts out as a hairline crack and spreads like a spider web. Everyone should be aware of this as it looks like it is going to get worse and it's only been a few days and these are just preorders and hasn't even hit the stores yet. I am still holding out that they will cover it, if not I guess I'm out $175.00.....

https://www.reddit.com/r/Android/comments/58whx0/seems_like_the_camera_glass_on_the_lg_v20_is_very/

 

[hou33guy]

My cousin dropped his today and screen shattered ........stuff is gonna happen regardless of any certification ....#Life

Case or no case

 

[Mike Dee]

Well, I should not have tried to remove what I thought was a plastic coating over the lens and I ran my finger over it a couple of times so I am sure I didn't help it any but I can still view the camera and take pictures. The wide angle view is better but the regular lens is a little washed out but I just saw a video of a guy reviewing the phone on how it will scratch on the casing and screen and he was using a utility knife and then he proceeded to go to the back on the camera and was barely scratching across the lens and it cracked right there on the video. I also saw another picture of one that shattered like mine but didn't have the hole like but there is still an issue. It has a flaw and it seems it starts out as a hairline crack and spreads like a spider web. Everyone should be aware of this as it looks like it is going to get worse and it's only been a few days and these are just preorders and hasn't even hit the stores yet. I am still holding out that they will cover it, if not I guess I'm out $175.00.....

Did you remove the plastic before it broke?

BTW the replacement glass is not that expensive but I don't know if its available yet. Its actually easy to replace. I know because I did it on my G5. I would not do it through T Mobile. Call LG and see what they say. Maybe they will fix it no charge if you yell loud enough. The only thing is it will take almost two weeks to get it back.

 

[Kansatsusha]

Did you remove the plastic before it broke?

BTW the replacement glass is not that expensive but I don't know if its available yet. Its actually easy to replace. I know because I did it on my G5. I would not do it through T Mobile. Call LG and see what they say. Maybe they will fix it no charge if you yell loud enough. The only thing is it will take almost two weeks to get it back.

It easy to replace? humm =) anyways I have some custom screen protector that i could put on the camera... I wonder if I should if i do get it.

 

[omgitselaine]

I'm very sorry this had happened !!! I have had my V20 since Saturday and also place it in my handbag 95% of the time.

I have a dedicated side pocket inside my bags where only my phone goes into since I have my keys and whatnot as well.

Sucks since we shouldn't be paranoid with what looks to be a fragile lens ugh.

Hope it works out for you with as little grief as possible.

 

[athenatp]

If you are in your 20 days period can't you return it? Would you still have to pay a fee? Or the $175? Apart from jumping to another phone that insurance is useless. Everything is $175....lol.

 

[rushmore]

Any direct acute force or a scratch- even slight apparently causes the problem. What did LG use- sugar instead of sand?..... Do not try to lick the glass to test, since your taste buds would likely scratch the glass I'm joking now, anyway....

 

[bohwat]

View attachment 243758

Here is what my screen looks like. Now I think I would have had to punched it awfully hqrd to do this much damage....what do you think??????

it looks like the lens still intact and still 100% useable if you remove all that shattered glasses ?

 

[Joeykool]

I just picksup my v20 2 days ago. I am half afraid now and wondering if I should return it for a different phone?

Heck I'm all out of ideas? S7e is having issues, AT&T does not sell pixel....what's left iphone?

Anybody else here thinking of returning the v20 for something else? If so what? I'm am honestly paranoid what will happen down the road when it's too late to return it!

 

[silverfang77]

Call me naive, but why not just slap a protective case on it?

 

[Almeuit]

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Thanks.

 

[Joeykool]

Well said

 

[rushmore]

Well said

Ditto. Besides, the glass might sense the tension and shatter.

 

[pvcleave]

I have never been a fan of LG products, but was going to try the V20 because of the audio capabilities. I am with AT&T and at $830, I do not think I want to try it, with the lens issues. There are starting to be too many negatives with this phone, for me.

 

[Strong_Genetics]

Case or no case

With a case

 

[Mike-Mike]

I just picksup my v20 2 days ago. I am half afraid now and wondering if I should return it for a different phone?

Heck I'm all out of ideas? S7e is having issues, AT&T does not sell pixel....what's left iphone?

Anybody else here thinking of returning the v20 for something else? If so what? I'm am honestly paranoid what will happen down the road when it's too late to return it!

i left the S7 Edge for my V20. I like it, but I'm not all blown away by it. Love the huge screen. And I know this camera glass issue is probably not a huge widespread issue. However it doesn't stop my brain from thinking that I need to baby it.

I am thinking if I dont fall head over heels in love, I will try the Moto Z Force, if that doesn't blow me away, go back to my S7 Edge

 

[Mooncatt]

From my history:

Droid Razr, battery problem

M8, weak USB ports

G4, bootloop issues

N7, battery problems

V20, (possibly) weak camera glass

Pick your poison folks, phones just suck for durability.

 

[Kansatsusha]

Camera issue "even though they ad for camera" > Bootloop