Oops! - Dropped and cracked Nexus 7 Screen - SOL?

[aquinoent]

So I just received a response from ASUS. It also took 9 days to receive the response as it did for TheTimmyC and I received the same response. It will cost $150 to repair & another $10 to ship it back to me. It's unconscionable to pay $150 to repair a $250 tablet after 5 days of light usage. Not to mention this crack was likely caused by the "lifting" on the screen from the bezel. I don't think it's a coincidence that sooooo many people are reporting screen cracks with the first batch of tablets that have been available for barely a month. This is a manufacturer defect and ASUS needs to repair these at no cost!
I just sent a response back stating the same thing. Let's see what ASUS will come back with. I plan to make a stink of this issue and will not let it rest.

 

[milaremi]

For us DIYer's here's what the screen element costs on the street - I haven't checked E-bay yet. But of course, it's not available....(sigh).

Google Nexus 7 LCD and Digitizer Assembly

A word of caution to all of you without hard cases...get one for your Nexus 7 - soon.

 

[djnshores]

I have a tendency to drop things more as I get older. I was worried about dropping mine when I first got it, so I waited until I got a case for it.

 

[Ch0p5t1ckB01]

Hi All, I am yet another one who cracked my screen.
I have the raised screen on the left side, so I wanted to open my N7 to check out the back.I didn't actually do anything. I popped the back case back on, but had trouble with one corner. I pressed a bit harder to popped it back it. Next thing I know, there's a crack on my screen.

It's only on the border, and doesn't touch the LCD at all.

Now, the entire screen is completely unresponsive. However, the N7 itself seems to be fine. I can power on, power off, take screenshot- everything works except the touchscreen.

I would like the asks the guys that send them in to ASUS what happened after??
How much did it cost?

I might have to use a mouse to control it for now.. sigh..

EXACT THING HAPPENED TO ME. I struggled a bit with opening one corner with the Nexus 7 laying flat on the table. The next thing I know, it cracked on the bottom left corner, just a tad over the lcd screen. Now it doesn't respond to my input. :'(

 

[theartofrain]

So I just received a response from ASUS. It also took 9 days to receive the response as it did for TheTimmyC and I received the same response. It will cost $150 to repair & another $10 to ship it back to me. It's unconscionable to pay $150 to repair a $250 tablet after 5 days of light usage. Not to mention this crack was likely caused by the "lifting" on the screen from the bezel. I don't think it's a coincidence that sooooo many people are reporting screen cracks with the first batch of tablets that have been available for barely a month. This is a manufacturer defect and ASUS needs to repair these at no cost!
I just sent a response back stating the same thing. Let's see what ASUS will come back with. I plan to make a stink of this issue and will not let it rest.

Thanks for posting this (you and timmy).

My N7's screen also cracked (after I dropped it on the floor, within a week of getting the device).

I got off the phone with ASUS support folks a few mins ago, with my RMA number, and was contemplating sending my N7 in for repair, but $150 sounds ridiculous, so it's back to iPad for me.

Of course, it's my fault for dropping the device, causing the screen to crack, but this device seems unusually fragile: all other devices I have had (from iphones to assorted nexus phones to ipads to kindles and kindle fire) were just fine, with the same level of [ab;]use.

Grrrr. Not cool, ASUS and Google, not cool.

 

[christo666]

Add me to the list. My 3 year old dropped it ~2ft onto wooden floor boards on the fifth day of owning the thing. It cracked along the lower third of the screen, with a bizarre central "bullseye" crack right throught the glass, where all the force of the drop was obviously focussed. Touchscreen unresponsive. Pic of the crime attached.

Maybe I shouldn't have let him play with it, but jeez - he plays with my phones, my laptops, etc and has dropped them all before (as have I), with no problem.

Not happy - there is clearly an issue with the product given the number of people with the same issue within such a short time of use. From my attached pic, and the stories of others, it looks and sounds to me like the nexus 7's body is flexible or something, and the screen is just plain pissweak - the combination of these factors making it implode on small impacts. I read a report on another forum a couple of days ago where a guy's nexus 7 cracked in his bag (no drop required - seemingly just some flex).

Here's hoping Asus / Google do something about it, but I am not holding my breath. I can see myself buying that $130 replacement and DIYing it, but I don't feel that I should give them any more money for a product that does not appear to be fit for purpose. I haven't even had a chance to use my frickin $25 in the Play Store...

 

[milaremi]

Add me to the list. My 3 year old dropped it ~2ft onto wooden floor boards on the fifth day of owning the thing. It cracked along the lower third of the screen, with a bizarre central "bullseye" crack right throught the glass, where all the force of the drop was obviously focussed. Touchscreen unresponsive. Pic of the crime attached.

Maybe I shouldn't have let him play with it, but jeez - he plays with my phones, my laptops, etc and has dropped them all before (as have I), with no problem.

Not happy - there is clearly an issue with the product given the number of people with the same issue within such a short time of use. From my attached pic, and the stories of others, it looks and sounds to me like the nexus 7's body is flexible or something, and the screen is just plain pissweak - the combination of these factors making it implode on small impacts. I read a report on another forum a couple of days ago where a guy's nexus 7 cracked in his bag (no drop required - seemingly just some flex).

Here's hoping Asus / Google do something about it, but I am not holding my breath. I can see myself buying that $130 replacement and DIYing it, but I don't feel that I should give them any more money for a product that does not appear to be fit for purpose. I haven't even had a chance to use my frickin $25 in the Play Store...

Regarding that $25.00 play store credit...I was saving that to spend on the hard/protective case for my Nexus 7 when it was released (19 bux). Only to find out that you can't use the credit on hardware/devices...wtf? A credit is a credit in the play store, isn't it? Consequently, I did NOT have a case to protect my 7 when it dropped. Ugh. I'm probably going to DIY this fix myself when the replacement screen element becomes available (hopefully soon), because after 24 hours of searching, all other options are just not worth the cost.

It's frustrating.

Thanks to all for chiming in!

 

[hamjudo]

I sat down with the Nexus 7 in my back pocket and cracked the screen. Just an inner layer, as the touch screen still works. The whole right side of the display has gone black. The left side is still okay.

I called Google, and they gave me Asus's phone number. I've got an RMA number and will ship it back tomorrow.

Has anyone gotten a repair cost yet for a user induced cracked screen?

Asus has "only" had my Nexus 7 for 2 days so far. That is based on the UPS tracking information. Asus "Repair Status Inquiry" page still says: "You have reqeusted RMA no. for the machines below; however, they have not been received by us.". I called on the phone, because I was worried it had walked off the loading dock or something. The human on the phone told me that they had received it, but hadn't yet updated the status page. Looks like we've overloaded their repair facility.

I have the 8Gb, so mine had the $199 list price. Will they quote me the same $150 plus $10 shipping to repair it, or is the repair price a fraction of the list price?

The company selling used Nexus parts is a repair place. They are probably parting out broken Nexus's. Unless Nexus's start dying, in large numbers, for some other reason besides cracked screens, they aren't going to have enough replacement screens to go around.

I checked ebay, all 4 of the Nexus 7s that were sold for parts, and the 2 that are for sale for parts, have cracked screens. The 4 where the auctions completed, went for between $60.01 and $85.00, plus approximately $10 each for shipping.

 

[meenas9]

Take it to CPR Cell Phone Repair. They will fix it on site. THey even have a warranty-type coverage "CPR Shield" -i think. $30 for the year(depending on the device), if you damage it, take it back to them and they will fix it for a co-payment of $25-30! Not a bad deal...

 

[glassygurl]

oh man... so sorry to hear that.... i know a friend who dropped her iPAd the first day she bought it. and it was suchhhhhh a bummer because she stood in line for 5 hours to get it. The screen and the sides cracked.... she knew there was no way apple would do anything about it so she had to purchase another one...
i think the only thing Google can do for you is maybe help you get the screen replaced or fixed? but i doubt they'll do it for free because its not a warranty issue..

 

[andywho]

I am an Apple guy, and I decided to give this Nexus 7 tablet a shot. I couldn't be further dissatisfied. I've had it two weeks, never dropped it, tonight, it accidentally fell 3 feet off my bed onto the floor which is carpeted, and the screen is cracked in several places and non responsive to touch. I'm sorry but THAT IS GARBAGE! I called google, they pawned me off on ASUS, I called ASUS, sat on hold over an hour, never got anyone. Thoroughly disgusted with this tablet, and the horrible excuse for customer service its manufacturers provided. This is why Apple will always stay a step ahead.

same tragedy happened to me an hour ago. I worked at night so I slept until noon. My nexus 7 slipped off bed and landed on the floor, which is also thickly carpeted. When I picked it up, I could not get response from the touch screen. I turned on the light, lord, to my disbelief, the screen is cracked!!!!

my iphone and ipad had dropped from bed to floor many times and up to now, nothing went wrong with them. I bought Nexus 7 in the belief that as a rival to Apple, Google will certainly offer the same quality products, if not better. How could this have happened!

I think there certainly is manufacturing defects with Nexus 7. We should work together to demand Asus to replace the tablet without charging anything.

 

[thatdidnthurt]

Anyone tried buying a SquareTrade warranty and then just letting them cover it? I too have a cracked Nexus 7 screen after it fell and the touchscreen no longer works.

 

[rabidelf]

Broke it like an idiot

Hi guys, I just bought my 16 gb Nexus 7 on the google playstore website and one week later, I drop it in my concrete floor garage. But here's the best part. I'm 12 years old and spent my whole summer mowing lawns. What should I do? I mowed over 50 lawns to get this Nexus 7. What's funny is I was shopping for a case on it when I dropped it.

 

[rabidelf]

Anyone tried buying a SquareTrade warranty and then just letting them cover it? I too have a cracked Nexus 7 screen after it fell and the touchscreen no longer works.

That's what I've been thinking about doing, because I can't think any way they could find out you have already dropped it. I would wait a week though, so they wouldn't get suspicious.

 

[stormed]

Originally Posted by king43
buy one from brick and mortar store and do a switharoo... Totally unethical but would get you a new one and staples has a 1yr accidental plan for 40bux




It's definitely wrong, and if they record the serial number at purchase and catch you returning a different serial number they have the right to have you arrested and sue you.

Agreed, it's unethical - however I don't think they record the serial numbers

 

[4Holly]

Staples in Toronto tried to sell me a warranty for $70 for the second year. - the first year covered by ASUS. I bought a really good Oberon cover instead. That way at least I got something for my money. The rate technology is developing, who knows what will be tempting in two years anyway. Have to say, the sales girl really put the pressure on to buy everything from insurance to a stylus.

 

[Unicorn Rancher]

I didn't drop mine and it hasn't cracked yet.

 

[dsf7]

If any of you paid for your Nexus 7 with a credit card, did you call the credit card company to see if your card provides damage protection? Many cards are starting to cut this benefit but a few cards still provide it. The coverage will usually pay for repairs minus a deductible. You might want to check your benefits pamphlet or call your credit card company customer support.

 

[noodlista]

Has anyone had a problem with it cracking in extreme heat? My daughter had one for a week when it was left in a car in California for about 30 minutes. When she came back to the car, it was cracked. I'm going to call google because they have a 15 day return policy. I'll see what they will do. It will hopefully be clear that it was not dropped because there is no other damage than to the screen. It spontaneously combusted or something. Still turns on but touch screen is unresponsive. Any info is appreciated. Thank you.

 

[nelonez]

Sucks to hear that all these ppl are cracking their screens.... that's exactly y I have a hard case on it and a screen protector... I got my N7 from Walmart.... anyone know if they offer some kind of insurance for it....

Sent from my Nexus 7 using Android Central Forums