Oops! - Dropped and cracked Nexus 7 Screen - SOL?

[zhimakaimen]

Hi,

I found the following web site, they said they can repair the screen and they had google original manufacturer OEM replacement screens.

Google Nexus 7 Tablet Screen Repair - Nexus Tablet Screen Repair Replacement

Anyone want to try?

Why nobody wants to try this? I wrote a email yesterday but got no response.

 

[cheongsteer]

I broke my Nexus 7 back cover when try to open it to fix screen lifting issue. For those who cracked their Nexus 7 screen and no plan to get it replace, are you willing to sell your Nexus 7 back cover to me or give it to me for free ? Thanks

 

[markman]

Why nobody wants to try this? I wrote a email yesterday but got no response.

I did too. I think they either can't do it cheaper than Asus or they simply have no access to replacement LCDs.

 

[stormed]

Isn't there a site that does physical tests of devices? It would be great to have someone somehow test the glass of the Nexus 7 vs say a device that has gorilla glass to come up with an actual number/grade for the durability of the glass portion of the device.

I remember at a convention, they had a machine at the gorilla glass are that would measure the amount of pressure the next gen gorilla glass can take compared to it's previous gen. It would be very interesting to know if this glass is somehow extremely weak or the folks posting on here are just extremely lucky on how their devices fell.

 

[Inishatr]

So I found a site to repair tablets. Looks like a 10 minute job to replace the screen: Google Nexus 7 Repair Guide.

 

[JaSauders]

Its apiece of friggin glass and electronics what do you expect to happen to happen when you drop it? To bounce? Get smart people and get protectors on your devices!

You seem to be assuming that we're all dropping our devices off of a cliff and wondering why they're not surviving. Let me enlighten you with some well needed education on the subject.

Monday morning I was at the kitchen counter emailing a co-worker. I walked out the door, to my car, and got in. When I placed the Nexus 7 on the passenger seat, I realized it had a crack on the screen. I retraced my steps. Email sent... left the house... took about 9 steps... and it cracked. Wait what? Yes. That's right. I did not go mountain biking off a cliff. I was not in the rafters of a factory playing Doom. I was not skiing down a black diamond course with the N7's GPS tracking my speed only to have an epic wipeout. No. I took nine steps to my car and somehow it cracked.

I had screen lift on the left side, but it wasn't nearly as high as some users had reported. Mine is from the first generation, which I believe is the C60 generation (beginning of SSN on box). It is absolutely astounding that there are these many claims in regard to screen issues. Personal opinion... I don't think the Nexus 7 screen is actually fragile at all. But it is glass, and it was mounted improperly, which likely stressed it from being not flush. Right there you have the perfect storm in regard to acquiring easy racks.

Reading all of these posts about you folks having misfortune is enraging me even more than my own scenario. I'm undoubtedly expecting ASUS to email me with the insane quote to get it fixed, but I won't live it down. Somebody will get hours worth of an earful if that's the case. Nothing enrages me more than large companies taking advantage of consumers. It's one thing if you drop it down the stairs, anybody can agree to that, but it's another to take a few steps to my car and it crack. It's also another thing (as indicated by a user on XDA forums) to physically look at your screen while holding your device and see a crack forming across the screen right then and there. THAT, my friends, is insane evidence of a design flaw. User error is user error, but a design flaw is something to get billed on the company's dime - not mine.

When I RMA'd my device, I also included a picture within the packaging showing the screen lift. I also had a typed note in there as they requested in the emailed RMA directions, which went along the lines of this:

"This picture depicts the screen lift problem on the left side of the device that seems to have plagued a good number of first generation devices. This is a design flaw that even Google has confirmed. Judging by the otherwise perfect cosmetic condition, you can confidently rest assured this device was never dropped, and even spent its short life in a leather folio case. I expect it to be fixed and anxiously await your response."

I only shipped it out yesterday so it may be a while until I have more to offer to this discussion, but I certainly don't expect it to go well.

 

[MadMan84]

Why nobody wants to try this? I wrote a email yesterday but got no response.

I wrote them (DFWTechServices, aka dfwpcrepairs.com) EIGHT days ago (and sent a followup four days after first email) & I got no response either.

Even if they did do it, I'm not sure I want to go with a business that can't even be bothered to reply to emails that they SOLICIT from you!

 

[MadMan84]

So I found a site to repair tablets. Looks like a 10 minute job to replace the screen: Google Nexus 7 Repair Guide.
Click to view quoted image

10 minutes to put the screen in, and I'm guessing three months to find the screen. At a reasonable price, maybe 6-12 months. Especially given this epidemic of cracked screens the unit is suffering.

 

[jeffkleber]

I'm one of the people who dropped mine although it was in a folio case it hit the corner and put one crack in the bezel right across the top just above the camera not anywhere near the touch area. What gets me is that I have had iphones with a destroyed screen and I could still scroll and touch.

This screen does not even respond making it useless, I accept I dropped it I have to pay to fix it. What I don't accept is the price and the fact one crack, not even in the touch area, and its done, does anyone know if its the way this type of screen operates a crack anywhere and its unresponsive?

I have a ASUS rma but don't think I will send it in, I have bought another Nexus 7 for now. And will replace the screen myself when affordable screens are available. Did it twice with my iphone 3gs

Sent from my Nexus 7 using Android Central Forums

 

[iamhephzibah]

Kinda of a good story here... My Screen broke after I left it on my glove compartment for safe keeping (I know ironic!) Got the idea by the OP to contact Amex about it since I payed with it. Long story short Amex refunded my 213 dollars under the "buyer protection" plan with their cards.

I have a Costco Amex and even on that credit card the plan is included. I will just have to decide if I really want another N7 since that was my second from the play store. Maybe see if they get all the bad seeds out and order one later in the year or something.

One last thing, I got to keep the busted N7 and if parts ever become cheap fix it myself and possibly have 2! Is that a bad thing to do you think?

Sent from my EVO using Android Central Forums

 

[anon(924308)]

Now I'm worried about what sort of crap-a** machine I just bought lol. I watched a few drop tests, and they made the Nexus 7 look uncrackable, but it seems the opposite is closer to the truth.

Will a sturdy case help dramatically? I have butterfingers, and I'm worried that even in a case the machine will get damaged from a small drop. I've been using the Kindle Fire for over a year now, and it's suffered through countless drops just fine in a sturdy case--I hope the same can be said for the N7.

Is this thing so delicate that I shouldn't even carry it in my bag, for fear of internal damage? I was hoping to use it for light notetaking..

 

[hamjudo]

If I had known that the repair process would take many weeks (or more), and cost 80% (my price quote) or even 70% (your discounted price) of buying a new one, I would have just bought a new one. Eventually, repairs should be affordable and relatively quick.

They sent me a picture of my broken Nexus 7. The photo had a time stamp. It took them 2 days to go from taking the picture, to sending me an invoice for the repair. I responded to their invoice in a few hours with a fax (I didn't have a scanner handy. Asus repair services hasn't figured out this web based commerce thing yet.). No one has reported how long it takes to get repairs back. So I don't have a clue when I will see my tablet again.

Asus's RMA tracking webpage doesn't work for me.

It took 23 days from the time someone signed for the broken unit on Asus's loading dock, until I signed for the replacement unit. They didn't really fix mine. They sent me a different unit. It has a serial number starting with C70. I didn't ship my power supply or manuals back to Asus, and they carefully, didn't ship a power supply or manuals to me.

The replacement unit looks to be brand new, but it could easily have been a cleaned up customer return.

I'm guessing that Asus doesn't have spare parts either, so they are just shipping out new or factory refurbished units. We can hope that they can speed up their process. 3 weeks plus shipping is a long time to wait for a system swap.

 

[MadMan84]

Will a sturdy case help dramatically? I have butterfingers, and I'm worried that even in a case the machine will get damaged from a small drop. I've been using the Kindle Fire for over a year now, and it's suffered through countless drops just fine in a sturdy case--I hope the same can be said for the N7.

Is this thing so delicate that I shouldn't even carry it in my bag, for fear of internal damage? I was hoping to use it for light notetaking..

You understand some of us have had cracks with no drop at all, and at least one had it in a case too right? So not sure how you expect us to sanswer that question. I guess "No, not "dramatically" -- not at all" ?

I honestly suspect this is not quite as much a problem with it being fragile, as it is with the screens not being attached fully & therefor allowed to flex. Especially those of us with original production models (C6O SNs)

 

[stillmind]

Why nobody wants to try this? I wrote a email yesterday but got no response.

Ever heard the expression "flight by night" ? Don't even think about sending your N7 to those guys.

 

[pistolpetestar]

I signed up for the forums just to chime in on this topic.

I had my N7 for about 3 weeks and I babied the thing. Then one day, I send a tweet, set it down rubber side down on my coffee table and when I picked it up 20 minutes later, it had a hairline crack and was completely non-responsive. Not the least bit abused and it cracked. I got the same 170 dollar bill to fix a 200 dollar machine and needless to say it's currently being shipped back to me NOT repaired.

I get the whole customer induced damage thing but it bothers me that they won't repair physical damage that was under incredibly normal circumstances. And I tried. I emailed back and forth with the ASUS guy a few times but he just towed the company line and didn't even try to help me out. I want to get a new one but seeing how many other people have had cracking from seemingly normal usage makes me really hesitant. I think I will be attempting my first home repair with this baby if replacement screens ever become available.

 

[rabidelf]

I did too. I think they either can't do it cheaper than Asus or they simply have no access to replacement LCDs.

My dad called them and they said they don't have replacement parts at the time. I researched this company and ghey keep your device and never get it back. When the people threatend to sue they got their stuff back though
Even when they have replacement parts don't do it. Bad company.

 

[nexusisneecesary]

Holly crap did I just luck out I was moving some pillows around in a chair with my nexus 7 in the other hand, and I dropped my n7 and the the metal edge hit the table flipped and landed on the rubber back no damage . Phew what a nervous moment.

 

[Blackbird_71]

It would be nice if all Android products could have their screens user-replaced. Then just buy the glass screen, which would cost what? $50? And replace it yourself.

I agree. That is why I have started a petition to ask Google to release a better screen. The screen is pretty easily replaceable on the N7.

Help me spread the word and sign this petition.
Petition Tougher screen for the Nexus 7 aftermarket

 

[JaSauders]

I agree. That is why I have started a petition to ask Google to release a better screen. The screen is pretty easily replaceable on the N7.

Help me spread the word and sign this petition.
Petition Tougher screen for the Nexus 7 aftermarket

BAM! Signed that sucker in a hot second. Thanks for posting that. Do you post on XDA? If not, do you mind if I repost it over there? There's a few cracked screen threads there plaguing users.

 

[seroi6175]

Hello there again.

I brought a good news after the discount thing I posted here, though the repair cost was still hight that it was not much of a good news.

So I made more complaints over the phone and emails. And before my device was to be repaired, the headquarter in California took my case. So my device was moved from Texas to California. From there, they "investigated" my case (I have no idea what they actually did during this period time) and then sent me a new replacement. I did not send them my power cable, manual, etc., but I got all of them with my new Nexus 7. It was quite the effort, but I am glad that I got a new one for no charge, other than the initial shipping cost. And I lost all my software settings, but it is fine now. Although, if anyone asks me if I will buy Nexus 7 again, I would say no...for the bad service from ASUS. Still, I appreciate at least the customer service listened to my whining.