I've refused shipping a couple of times and have never had to pay the restocking fee. I've even sent a couple phones back after using them for a couple days and the only times I've had to pay the $35 fee was when the phone was purchased in a corporate store.
+1
I bought an experia play from an online retailer and exchanged it after a week of horrified use for a Charge and they only charged me for price difference of the phone. Even shipping the experia back to them was free.
Coorporate won't do that.
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