Overheating issues with S5 since last software update

[mallorey]

Hello. I have an S5 on Verzion wireless network. I've had it since around the middle of May, and have had no issues until the last update which was a couple weeks ago.
Now it is constantly running hot, I had to take my case off because the notification kept coming up it was overheating. Now it gets hot as soon as I remove it from charger and using only twitter and facebook. I make sure all apps are closed. My battery drains to 20% by 11am, even without constant use. I turned off location services and automatic sync for email and that helps a little bit. When the phone is hot it runs sluggish, so I power off for 15 mins or so to cool it down.

Anyone else with this problem? I guess I might have to make a trip to the local Verzion store to spend a good 3 hours of my life, LOL.

 

[jonebk12]

Sounds like an app or process is running crazy. A factory reset may cure the issue if nothing else does. Have you wiped the cache?

 

[mallorey]

I will try that. I've never done a factory reset before, do pictures and videos get wiped? Just not sure what would need backed up first.
Thanks!