P20 Pro screen won't turn off

[Garethgwynne]

Hi, I've had the P20 Pro for about a month and for some reason the screen never completely turns off. Even when you lock the phone after a few seconds the screen light up to show a screensaver which I have turned off, and continuously does this which I'm sure is draining the battery. I have tried restoring the hone to factory settings which didn't work.

 

[B. Diddy]

I moved this from the P10 forum to the P20 forum.

 

[Morty2264]

Did you end up finding a solution to your screen issue, OP?