P9 is ON but the screen is black

moonlanda

New member
Jul 27, 2019
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Hi,

I have a P9 that has just developed an issue. The ON/OFF side button I normally use to activate the phone is only illuminating the screen momentarily. A couple of times yesterday when I pressed the ON button the screen lit up and stayed on for approximately one minute and then went back to black.

I've tried a reset holding ON/OFF and volume for 10 seconds but its not made a difference.

Any ideas what to try next?
 
When the power button is pressed the screen half illuminates momentarily and then goes back to black. The phone doesnt remain on long enough to navigate to safe mode. Can I use HiSuite to assist here
 
Do you see anything on the screen when it illuminates, or is it just blank?
 

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