P9 is ON but the screen is black

moonlanda

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Jul 27, 2019
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Hi,

I have a P9 that has just developed an issue. The ON/OFF side button I normally use to activate the phone is only illuminating the screen momentarily. A couple of times yesterday when I pressed the ON button the screen lit up and stayed on for approximately one minute and then went back to black.

I've tried a reset holding ON/OFF and volume for 10 seconds but its not made a difference.

Any ideas what to try next?
 

moonlanda

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Jul 27, 2019
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When the power button is pressed the screen half illuminates momentarily and then goes back to black. The phone doesnt remain on long enough to navigate to safe mode. Can I use HiSuite to assist here
 

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