Package Stolen and Samsung Not Refunding!

[AndroidFanboy8]

Apparently since my Samsung.com order included the trade in, the value of the order did not exceed $500 and no signature was required upon delivery. FedEx was so brilliant as to leave the package outside of my apartment building even though there's a sign in front of our building that clearly asks for people not to, and now my package has been stolen.

Samsung has requested a police report in order to issue me a refund, and when I sent them my police report, they are rejecting it because my precinct did not print out the city emblem on the report. When they sent me requirements of the police report, none of the requirements included an emblem. I've been contacting them daily since Wednesday when this occurred and have not gotten anywhere with them. They apologize that my package has been stolen and say they will help when I provide a police report with all the requirements.

Once the trade-in charges appear on my card, I'll be out $1000. I could use my renter's insurance but I'd still be losing my $500 deductible.

I'm sure my police department will look at me funny if I request a report re-printed on a form with an emblem, but it looks like I might have to make a trip down there soon...Any ideas on how to get better support from Samsung?!?

I'm with Rogers wireless and phones are always delivered with signature. Or dropped off at post office where they verify ID for pickup. How can they just drop off a 2000$ item without any care in the world!?

 

[felloffthetruck]

I'm having beef with fedex as well. Mine required signature and they held it for 3 days without delivering it to me. Then i got a notification that my phone was delivered and I signed for it! Um... no. I was standing on my porch.
I called fedex and they argued and said I signed for it. No I didn't. Then I called samsung and they also said it said I signed for it !!!! So I frantically start walking around the neighbors houses.
Here I found my phone 3 houses down on the doorstep of a college frat house... no one was home thank God. This is on fedex and I'm fine s complaint.

Left on the door of a Frat House, wow did you get lucky finding it.

 

[buzzy3970]

Glad to see you were successful in getting a refund. Hopefully your next purchase guess smoother.

 

[Tarah Sorber]

Left on the door of a Frat House, wow did you get lucky finding it.

Yes.... the way these kids are in my town they would’ve stolen it.

 

[Jolitaula]

Jesus... it’s good that you got it sorted out. I had a lot of ****ty situations, but nothing like that. I once had my package in “transit” for five months, and then it turned out that they lost my package. I love to order stuff, and the best place for me is Aliexpress. It’s cheap and straightforward, that is all I need. I only had an issue with the tracking system before, but now I use aliexpress tracking application which works amazingly. It tracks the package perfectly, and now I’m really happy because I’m aware of where my package is.

 

[BerryBubbles]

FedEx must be having quite a time. A few months ago at 8:15 am on a Sunday, my phone alerted to a FedEx delivery left on my porch. I ran downstairs & didn't find a package. Ran out to the street to look for the driver, no luck. Checked the back yard, then looked at the porches of the neighbors homes & saw nothing. I couldn't believe that a large package could disappear so quickly. Why wouldn't they ring the doorbell, I wondered. A few minutes later the phone rang & my next door neighbor announced, "Thanks for the new computer!" So glad I have great neighbors.

Glad you received your refund from Samsung.

 

[mustang7757]

FedEx must be having quite a time. A few months ago at 8:15 am on a Sunday, my phone alerted to a FedEx delivery left on my porch. I ran downstairs & didn't find a package. Ran out to the street to look for the driver, no luck. Checked the back yard, then looked at the porches of the neighbors homes & saw nothing. I couldn't believe that a large package could disappear so quickly. Why wouldn't they ring the doorbell, I wondered. A few minutes later the phone rang & my next door neighbor announced, "Thanks for the new computer!" So glad I have great neighbors.

Glad you received your refund from Samsung.

Wow what a scare , good neighbors for sure .

 

[BerryBubbles]

Wow what a scare , good neighbors for sure .

Yes, I was so fortunate. I was really panicking till they called.

 

[Roadijeff]

This thread reminded me of when FedEx delivered my S21 Ultra. The instructions said signature required and I knew what day it was going to arrive so I made sure I would be home all that day.

A little after noon on delivery day I was walking past my front window and glanced out on the porch. I saw a package right at the edge of the porch, sitting there for all the world to see. I brought it in and it was my $1,249 phone. They had made no attempt to place it out of view from the sidewalk, no one knocked on the door for a signature or anything. I received a text message several hours later that said it had been delivered and signed for by me.

I sent a complaint letter via USPS to them, since the FedEx website apparently does not have a method for contacting them online for something like this. Among other things, I told them that I do not appreciate it when a company forges my signature on a document. I never heard anything about it.

 

[mustang7757]

This thread reminded me of when FedEx delivered my S21 Ultra. The instructions said signature required and I knew what day it was going to arrive so I made sure I would be home all that day.

A little after noon on delivery day I was walking past my front window and glanced out on the porch. I saw a package right at the edge of the porch, sitting there for all the world to see. I brought it in and it was my $1,249 phone. They had made no attempt to place it out of view from the sidewalk, no one knocked on the door for a signature or anything. I received a text message several hours later that said it had been delivered and signed for by me.

I sent a complaint letter via USPS to them, since the FedEx website apparently does not have a method for contacting them online for something like this. Among other things, I told them that I do not appreciate it when a company forges my signature on a document. I never heard anything about it.

So many stories and Nothing changes

 

[Gary02468]

Among other things, I told them that I do not appreciate it when a company forges my signature on a document.

Wait, what makes you think they forged your signature, rather than just falsely claiming they had your signature? The consolation is that without your signature, they would have been fully liable if the package had been stolen before you retrieved it.

 

[Roadijeff]

Wait, what makes you think they forged your signature, rather than just falsely claiming they had your signature? The consolation is that without your signature, they would have been fully liable if the package had been stolen before you retrieved it.

Either way, the driver apparently falsified a document by either scribbling my signature on it or checking a box on his tablet that said I had signed for it. Both involved my signature but not me directly. If the package with my phone had been stolen off my porch I would probably have had a hard time proving it since their records said that I had signed for it.

 

[Gary02468]

Either way, the driver apparently falsified a document by either scribbling my signature on it or checking a box on his tablet that said I had signed for it.

Not necessarily. The system could have been set up to list the signed-for status automatically, if FedEx had calculated that under the circumstances it was profitable to make the quicker deliveries and assume liability for any thefts.

If the package with my phone had been stolen off my porch I would probably have had a hard time proving it since their records said that I had signed for it.

Unless FedEx had a signature they could produce, their records alleging a signature would be worthless. If the driver had actually forged your signature, you might have a hard time proving it. But that would have been a prohibitively risky crime for the driver to commit, since for all the driver knew, you could have been elsewhere at the time with plenty of witnesses and/or video corroboration.

 

[jhimmel]

Not necessarily. The system could have been set up to list the signed-for status automatically, if FedEx had calculated that under the circumstances it was profitable to make the quicker deliveries and assume liability for any thefts.


Unless FedEx had a signature they could produce, their records alleging a signature would be worthless. If the driver had actually forged your signature, you might have a hard time proving it. But that would have been a prohibitively risky crime for the driver to commit, since for all the driver knew, you could have been elsewhere at the time with plenty of witnesses and/or video corroboration.

I think you're getting too caught up in the specifics. Regardless if it was the driver, or the "system" - marking a delivery "signed for", when it was not, is dishonest and wrong and could cause him additional hassle or worse. A delivery should only be automatically set up to show "delivered" if no signature was obtained. It's not like it's a complicated distinction. Either it was signed for (and the signature can be reproduced), or it wasn't. Why would a system be set up to automatically indicate "signed for" regardless of whether or not a signature was obtained? What would be the usefulness of that?

 

[Mooncatt]

I sent a complaint letter via USPS to them, since the FedEx website apparently does not have a method for contacting them online for something like this. Among other things, I told them that I do not appreciate it when a company forges my signature on a document. I never heard anything about it.

I would've also sent a complaint to the BBB and the retailer you bought it from. If they start getting a lot of these complaints, retailers will stop using FedEx, or get them to shape up due to being a large volume customer.

 

[jhimmel]

I would've also sent a complaint to the BBB and the retailer you bought it from. If they start getting a lot of these complaints, retailers will stop using FedEx, or get them to shape up due to being a large volume customer.

Good idea. It may be specific to my area and my local FedEx, but I find them to be the worst of the delivery services here.

 

[jhimmel]

This thread reminded me of when FedEx delivered my S21 Ultra. The instructions said signature required and I knew what day it was going to arrive so I made sure I would be home all that day.

A little after noon on delivery day I was walking past my front window and glanced out on the porch. I saw a package right at the edge of the porch, sitting there for all the world to see. I brought it in and it was my $1,249 phone. They had made no attempt to place it out of view from the sidewalk, no one knocked on the door for a signature or anything. I received a text message several hours later that said it had been delivered and signed for by me.

I sent a complaint letter via USPS to them, since the FedEx website apparently does not have a method for contacting them online for something like this. Among other things, I told them that I do not appreciate it when a company forges my signature on a document. I never heard anything about it.

When something goes wrong, it's unsettling to see your package shown as signed for when you know that is false. You are already facing a nusance (at the very least) and that violation of the facts doesn't sit well.

 

[Gary02468]

When something goes wrong, it's unsettling to see your package shown as signed for when you know that is false.

I agree. My guess is that it's probably a matter of carelessness rather than intentional deception. When a package is marked signature-required, it may be that when it's reported as delivered, the system is just programmed to assume it was signed for. But you're right that there's no excuse for the false information, even if it's merely careless.