Peculiar Problem when wiping data/factory reset

[gen_status]

how do i reset my phone so thi like brand new thats how i want it

 

[tirith]

From power off, hold power and vol-down. You'll see the moto symbol and it will say fastboot. Hit vol down until you see android recovery. Hit vol up.

You'll see the android guy with a exclamation point. Hit both vol buttons at the same time.

Scroll to factory/data reset. Hit power.

Done.

Sent using my MoPho-King photon

 

[n_thacker]

Hi guys,

I think its time invoke warranty. I would have done it but am based in India so sending the handset to USA is a long process.

However, anyone facing the same problem should send it to Motorola's repair/service facility to get a solution to this problem. As i have tried everything including flashing a sbf too.

I think it is best to send the handset to their repair/service facility for speedy solution to the problem or at least a replacement.

Thx

 

[mrabbott]

Sent mine to Motorola and a week later was sent a replacement (reconditioned) unit. No explanation about what was wrong. The replacement is working fine so far.

 

[Appol1623]

Thanks, tirith. Just tried it. As you said, there's a "Reset to factory defaults" option at the bottom, but it wants a 6-digit passcode.

mine wants 10 digits