Phone keeps trying to install gear vr

[breezygirl]

I had this issue as well thinking it was connected to a VR headset when I didn't even own one. It would pop up so often my phone was useless. I couldn't even send a text without it popping up. I reset my phone back to factory and it still had the issues saying connected to charger or a VR when it wasn't.

I took it to a Samsung store and they sent it away to be fixed. Took about 8 days, they said it was a fault with the USB port and they replaced it under warranty.

Posted via the Android Central App

 

[Sean Jahnig]

Unfortunately i bought my phone in Dubai and directly from a little shop for cash - i doubt it would be an easy process to have the phone repaired.

This really sucks because it's clearly a software problem. Even if it's originally a hardware problem, it's still triggered by some kind of software roll out that was done. It should be reversible, we just need Samsung to recognise the problem.

 

[Christina Vasa]

So last night after using my portable battery pack for just a few mins my phone tried to install samsung gear vr and now it wont stop trying.

It keeps connecting and disconnecting to a charger regardless of if a charger is connected or not. Sometimes it indicates that its connected to a dock.

Ive tried restarting the phone, wiping the cache, disabling samsung vr processes but doing so only lasts for a few mins before the malfunction happens again.

 

[pmendoza502]

My solution was to factory reset again, wait for all the operating system updates, and then install apps after, it appears as though it may have been a corrupted update that caused it all, but thats just my guess.

Anyways, its been a few months, i stopped using the case with a magnetic kickstand, installed andriod 5 marshmallow and now, no problems..

 

[tinman013]

Just out of curiosity, do any of you with this problem have developer options turned on? I ran into the same issue with the phantom charging and gear vr install pop-ups. Was on chat with support for around 2 weeks back and forth to little or no avail. I thought back to what I had recently to the phone. Then I realized I had tried to sign up for one of the samsung promotions that requires your build number and other phone information. I tried to copy and paste the info from the settings on the phone and after tapping on build number trying to get the copy/paste pop-up to come up, something unexpected happened. I was told that developer options was activated. I looked into, but thought nothing of it as I didn't change anything in the settings. Shortly thereafter my phantom problems started popping up. I tried everything and lastly gave into a hard reset. No problems since then.

-Russ

tl;dr
phantom charging popped up after enabling developer options.

 

[Sean Jahnig]

I didn't do anything with my note 5 before i started having problems. I reckon they rolled out some update and the software conflicted with hardware or something. The docking and charging issues stopped after about a week and it would charge normally with a cable, but the biggest problem that i had was when i received a call, the person on the other side couldn't hear me - i'm guessing because the phone was confused about being docked and being attached to a phantom headset. I tried to clear the cache and even do a full reset but nothing helped so i eventually returned it so it's in for repairs. I've bought a S7 in the meantime and am loving it.

Important to mention that my note 5 was a dual sim variant which is apparently made in Vietnam or something like that. I didn't see the marshmallow update until a few weeks ago so perhaps my variant of note 5 was last due to being a minority. Anyways, i'm convinced that it is a software problem but i guess it's too random for samsung to be blamed outright and therefore i doubt they will take responsibility. Just hoping i get my note 5 back it was only 6 months old!

 

[mclarryjr]

I had the same issues as everyone is describing a few months ago before the Marshmallow update and it went away until last week when started again. It was so bad I had to power off the phone because it would beep like it was connected to the charger about every 3 seconds. I ended up getting a replacement and I'm pretty sure it was a hardware issues with USB charging port and not software.

 

[Sean Jahnig]

I tried that app to disable everything and it stopped the charging issue but I still had the problem with people not hearing me during calls. Which tells me the phone was still confused into thinking a headset was connected. Still think it's a software issue

Posted via the Android Central App

 

[JMiddle59]

I tried this too, only worked for a couple days then the phone started charging and not charging constantly instead of bringing up the gear VR screen.

Only solution was to get a new phone.

 

[Andy P5]

I have noticed that my Note 5 got affected by the same issue after a forced update that i have reluctantly accepted followed by google and youtube update. After that:
1. My normal charger and cable could not charge phone fast
2. A blue ring followed a brief vibration would appear as if you connect phone to micro usb for a charge while you not connecting anything.
3. Battery life has become very short
4. Screen would turn black and then blue with Gear VR install prompt when i have not downloaded.

I did manufacture default reset, flashed phone by Samsung Hub at local Best Buy and now it is going to be replaced with Refurb. I am disappointed and think that this is not a phone but Android app bug that triggered that. Any input from Android folks?