phone/pc not syncing together [Solved - Post #67]

[riskybzns]

crap...i've forgotten how to put the phone in safe mode. lol

and i see you are showing a link for tmobile. does that matter since this is an actual sprint device?

so i'm in safe mode, now what's next? lol

 

[B. Diddy]

so i'm in safe mode, now what's next? lol

Now connect to your PC via USB, make sure it's set to Transfer Files, and see if Windows File Explorer sees it now.

 

[riskybzns]

Now connect to your PC via USB, make sure it's set to Transfer Files, and see if Windows File Explorer sees it now.

uuugh, should i not have been connected to the pc when i put the phone in safe mode? lol

if not, usb set to transfer files is on and highlighted, but still nothing in file explorer

 

[mustang7757]

can you please explain again what you mean by usb clear? sorry...thanks!!!

Try on the phone go into settings >,apps>3 dots upper right corner tap
Go to system apps tap> scroll to u see usb settings then tap clear its data and force stop

 

[B. Diddy]

uuugh, should i not have been connected to the pc when i put the phone in safe mode? lol

if not, usb set to transfer files is on and highlighted, but still nothing in file explorer

No problem if the phone was connected while you went into Safe Mode.

So at least we know that the problem isn't being caused by a 3rd party app that you installed. Still don't have a good answer, but we're narrowing it down a bit.

 

[riskybzns]

Try on the phone go into settings >,apps>3 dots upper right corner tap
Go to system apps tap> scroll to u see usb settings then tap clear its data and force stop

that's what i thought you were referencing to and i already did all that.

 

[mustang7757]

that's what i thought you were referencing to and i already did all that.

Ahh ok

 

[mustang7757]

that's what i thought you were referencing to and i already did all that.

Well try get smart switch on that computer

 

[riskybzns]

No problem if the phone was connected while you went into Safe Mode.

So at least we know that the problem isn't being caused by a 3rd party app that you installed. Still don't have a good answer, but we're narrowing it down a bit.

i know i figured this mess out awhile back in device manager. i can't remember if i posed this question in another forum board, but i didn't see it here when i searched for my past post.

 

[B. Diddy]

Did you already try the method of uninstalling your MTP driver in the Windows Device Manger, then connecting the phone via USB and waiting for Windows to prompt you to install the driver automatically?

 

[riskybzns]

Well try get smart switch on that computer

i tried! not sure why the new tab pops up then disappears.

 

[riskybzns]

Did you already try the method of uninstalling your MTP driver in the Windows Device Manger, then connecting the phone via USB and waiting for Windows to prompt you to install the driver automatically?

that i have not. would that be the one you are referencing to that i posted in the screenshot earlier?

 

[B. Diddy]

Right -- in Windows Device Manager, right-click Samsung Android Phone, then look for an option to uninstall drivers. After the driver has been uninstalled, unplug the phone from the PC, wait a few seconds, then plug it back in and see if Windows automatically reinstalls the driver.

 

[mustang7757]

i tried! not sure why the new tab pops up then disappears.

This most likely on your computer side the issue

 

[riskybzns]

This most likely on your computer side the issue

i had the somewhat same thing happen earlier when i was talking with samsung and i was finally about to get it to download, but boy, they wanted that cursor in a very particular spot in the tab. lol

 

[riskybzns]

Right -- in Windows Device Manager, right-click Samsung Android Phone, then look for an option to uninstall drivers. After the driver has been uninstalled, unplug the phone from the PC, wait a few seconds, then plug it back in and see if Windows automatically reinstalls the driver.

it shows that it installed the samsung android adb interface under samsung android phone

 

[mustang7757]

i had the somewhat same thing happen earlier when i was talking with samsung and i was finally about to get it to download, but boy, they wanted that cursor in a very particular spot in the tab. lol

Lol..I hope you can get it going

 

[riskybzns]

Right -- in Windows Device Manager, right-click Samsung Android Phone, then look for an option to uninstall drivers. After the driver has been uninstalled, unplug the phone from the PC, wait a few seconds, then plug it back in and see if Windows automatically reinstalls the driver.

still....nothing!!!

 

[riskybzns]

Lol..I hope you can get it going

me too!!! i'm frustrated and want to stop, but at the same time i want to figure out what in the actual duck i did to get it to work last time

 

[B. Diddy]

What version of Windows do you have, and how up to date is it? The tricky thing here is that this kind of problem could be due to a need for an update, or conversely it could be a bug introduced by a recent update (Microsoft seems to have had a lousy record lately with their updates).