Phone purchased from Amazon wasn't properly reset, is that fraud?

[anon(10274434)]

Thanks for the Like.

And, speaking of magnifying glasses, I really like this app and use it at least a few times per month for all sorts of tasks: https://play.google.com/store/apps/details?id=com.app2u.magnifierpro

There is a free, ad-supported version available also, as well as a large number of similar apps. In my opinion, everyone should have such an app loaded on their smartphone; you never know when it will come in handy!

Got it - thanks - very handy.

 

[DesertTwang]

Have you called them? It was most likely an accident.

I'd be curious how is even possible for any seller to be able to sell stolen merchandise on Amazon?

 

[N4Newbie]

I'd be curious how is even possible for any seller to be able to sell stolen merchandise on Amazon?

Or, how they sell something as "New" when it clearly cannot possibly be new.

 

[Mike Dee]

I'd be curious how is even possible for any seller to be able to sell stolen merchandise on Amazon?

It could be done until it catches up with the seller

 

[basketstheclown]

Definitely return it.

 

[TraderGary]

I've been an Amazon customer since 2000. Today I have Amazon Prime. I've had very few problems and every problem I've ever had has been resolved to my full satisfaction. When I'm shopping on Amazon, I simply put a check in the box for "Amazon Prime Only" search results. That eliminates any problem sellers.

 

[ptkelly]

UPDATE:
I was preparing to send the phone back to the seller and Amazon was incredibly helpful. I would get a refund of the purchase price. That would still leave shipping and taxes.

The first person I dealt with on Firday and Saturday would only say that the phone was brand new and I would respond that brand new phones don't come with lock screens needing a PIN.

Monday a different person from the company contacted me and said that he was mystified. He's seen the pictures I'd sent at their request of the lock screen. He said he was sure the camera was brand new, the box had never been open, and he couldn't explain the lock screen.

He recommended I do a factory reset. I was doubtful but I did it. The factory reset led to the initial setup procedure which I followed and the phone is working fine now. The lock screen had not been set by a previous user and the gentleman from the company still doesn't know what happened.

I used the IMEI checker posted early and it showed the IMEI number as "clean".

So, I've got my phone, it's working fine, and I'm happy. I removed my emotional and negative seller feedback from the Amazon site.

I appreciate the helpful responses on this site. Thank you.

 

[N4Newbie]

UPDATE:
I was preparing to send the phone back to the seller and Amazon was incredibly helpful. I would get a refund of the purchase price. That would still leave shipping and taxes.

The first person I dealt with on Firday and Saturday would only say that the phone was brand new and I would respond that brand new phones don't come with lock screens needing a PIN.

Monday a different person from the company contacted me and said that he was mystified. He's seen the pictures I'd sent at their request of the lock screen. He said he was sure the camera was brand new, the box had never been open, and he couldn't explain the lock screen.

He recommended I do a factory reset. I was doubtful but I did it. The factory reset led to the initial setup procedure which I followed and the phone is working fine now. The lock screen had not been set by a previous user and the gentleman from the company still doesn't know what happened.

I used the IMEI checker posted early and it showed the IMEI number as "clean".

So, I've got my phone, it's working fine, and I'm happy. I removed my emotional and negative seller feedback from the Amazon site.

I appreciate the helpful responses on this site. Thank you.

A happy ending!

Thanks for the update. Enjoy your new Pixel - it is a great phone.

 

[Aquila]

Awesome that's great news!

 

[anon(10274434)]

UPDATE:


Monday a different person from the company contacted me and said that he was mystified. He's seen the pictures I'd sent at their request of the lock screen. He said he was sure the camera was brand new, the box had never been open, and he couldn't explain the lock screen.

Never underestimate the power of an electronic device to mess with a human device.

 

[andrew_ackley]

UPDATE:
I was preparing to send the phone back to the seller and Amazon was incredibly helpful. I would get a refund of the purchase price. That would still leave shipping and taxes.

The first person I dealt with on Firday and Saturday would only say that the phone was brand new and I would respond that brand new phones don't come with lock screens needing a PIN.

Monday a different person from the company contacted me and said that he was mystified. He's seen the pictures I'd sent at their request of the lock screen. He said he was sure the camera was brand new, the box had never been open, and he couldn't explain the lock screen.

He recommended I do a factory reset. I was doubtful but I did it. The factory reset led to the initial setup procedure which I followed and the phone is working fine now. The lock screen had not been set by a previous user and the gentleman from the company still doesn't know what happened.

I used the IMEI checker posted early and it showed the IMEI number as "clean".

So, I've got my phone, it's working fine, and I'm happy. I removed my emotional and negative seller feedback from the Amazon site.

I appreciate the helpful responses on this site. Thank you.

It is possible that someone from the factory used it and played around with it and didn't reset it properly. Was the box sealed when you got it? My new one I got direct from Google wasn't even sealed. I suspect that Google is doing some additional qc on these before they leave the warehouse. I bet that's where the snaffu happened. Glad you got it worked out.

 

[Zendroid1]

If I recall, mine directly from Google was sealed by just a sticker that you could easily undo and redo to make it look unopened.

 

[andrew_ackley]

Yeah that's how mine was too.

 

[TraderGary]

All is well that ends well!

 

[pkcable]

So glad you got it worked out!