Phone rings but I have no way to answer, horrible app!

[R1945]

Expecting a call back from a vendor after a long wait. Finally the pixel phone starts ringing along with the google watch.

I could not answer the call, just kept ringing, eventually lost my call back position.

No way on the phone or the watch to answer the call.

This is really annoying. Why won't google fix this!

 

[B. Diddy]

When the phone was ringing, were you actively using the phone for something else? If so, did you see a banner notification at the top of the screen for an incoming call?

If you weren't using the phone actively, then you're saying you didn't see the incoming call on the full screen?

 

[Laura Knotek]

Do you have AT&T? They had a widespread outage today.

 

[mustang7757]

Wonder if you turned off Bluetooth if you could then answer on the phone

 

[R1945]

The phone app on the Pixel is horrible. Once again, while charging the Pixel Phone, and the screen is locked, the phone rang with an important call. I could not answer the call, no way to answer, and the call went to voice mail.

What is going on with the Phone app on the Pixel. Someone needs to fix this bug!

 

[B. Diddy]

I'm not having this difficulty. How did you try to answer the phone? Google recently made a change in the Phone app such that the user has to swipe the Answer button to the right, rather than upwards. Or are you saying there was no Answer button at all?

 

[R1945]

There there was no response button. Nothing, the phone kept ringing and I kept fumbling around trying to put my thumbprint and my pattern to unlock the phone . There was no way to answer the call and I could not get the phone unlocked in time to answer the call. This was really annoying and it's happened before. What is going on with pixel and Android?

 

[mustang7757]

Have you tried without pairing the watch ? Having no response button sounds like the watch wants you to take the call

 

[B. Diddy]

Did you even see an incoming call screen or notification?

 

[R1945]

The watch and the phone were both charging at the time the call came in so I don't know. However, I did notice after restarting the phone and phone calls coming in when the phone was not in lock screen. A new answer like you suggested sliding the thing to the right. Not sure but this has happened quite a bit and cost me some phone calls

 

[B. Diddy]

There's something odd here, which I've never encountered on any of my Pixels. Even if a regular phone call comes in while the screen is locked, you should be able to answer it without having to unlock the phone -- the screen should immediately show the incoming call screen, with an Answer button.

Is it possible they were trying to call you using some nonstandard calling platform, like via WhatsApp?

 

[R1945]

No, nothing unusual here. Just a ringing phone. I did restart the phone, and that is when the new answer slider appeared.

The Pixel Phone app has always been buggy in my opinion.

I've seen other posts about this same issue.

So I am not alone.

Thanks

 

[B. Diddy]

Ok, send feedback to Google by tapping the 3-line menu button at the upper left of the Phone app, then Help & Feedback>Send Feedback.

 

[Skeezix]

Did you even see an incoming call screen or notification?

I have a similar, if not the same problem:

The screen is dark and the phone is unlocked.
A call comes in.
The screen remains dark and I can swipe up and down and sideways until I'm blue in the face and the phone just keeps on ringing with no display.
Finally I press the Power button and the display turns on but by the time the Answer/Ignore buttons appear, it's too late. The phone has timed out and the call goes to Voicemail.
I have no idea why this happens.

 

[B. Diddy]

I have a similar, if not the same problem:

The screen is dark and the phone is unlocked.
A call comes in.
The screen remains dark and I can swipe up and down and sideways until I'm blue in the face and the phone just keeps on ringing with no display.
Finally I press the Power button and the display turns on but by the time the Answer/Ignore buttons appear, it's too late. The phone has timed out and the call goes to Voicemail.
I have no idea why this happens.

Does that happen all the time, or just randomly? If it's all the time, then see if it persists in Safe Mode: https://support.google.com/pixelphone/answer/2852139?hl=en