photon needs to be restarted because it randomly does not work

[stu5797]

Re: photon needs to be restarted because it randomly does not wor

I called Sprint and there is an update for this!!! They will give you a ticket number so you can go to the sprint store and get an update!

 

[Paperino]

Re: photon needs to be restarted because it randomly does not wor

Please let us know if this is true. I'd expect this to have an OTA update immediately....

 

[stu5797]

Re: photon needs to be restarted because it randomly does not wor

It is true I called sprint and I have my ticket number. I asked the rep why isnt this OTA and he said he had no idea. Go ahead and call sprint

 

[aptmx]

Re: photon needs to be restarted because it randomly does not wor

It is true I called sprint and I have my ticket number. I asked the rep why isnt this OTA and he said he had no idea. Go ahead and call sprint

I am having these same issues with my Photon. Can you provide more details about this update? It has to be in store? Did you get it done yet?

 

[milominderbinde]

Re: photon needs to be restarted because it randomly does not wor

Your Photon should not be restarting. Something is wrong with your phone. Call Sprrint and have them either fix it now or replace the phone now.

Do not wait.

 

[aptmx]

Re: photon needs to be restarted because it randomly does not wor

Your Photon should not be restarting. Something is wrong with your phone. Call Sprrint and have them either fix it now or replace the phone now.

Do not wait.

This has been posted on numerous forums. I do not think this is specific to a few phones. It seems to be more widespread. I wish it was a few units but that does not appear to be the case...

 

[milominderbinde]

Re: photon needs to be restarted because it randomly does not wor

I asked a friend who is a Best Buy Mobile manager and she said that they have sold 60 Photons at her store and had four returns but none for restarts. Two switched to the EVO 3D who liked the HTC screen better. One didn't say and just returned. One switched to AT&T for the iPhone 4.

People who buy a new phone and have no problems often will never seek out a forum like this. They just use their phones.

People who will take the time to hunt down the forums either have a real issue or want to tweak it out. We are a mix of frustrated soccer moms and Mathlet State Qualifiers.

 

[anon(382406)]

Re: photon needs to be restarted because it randomly does not wor

I am having these same issues with my Photon. Can you provide more details about this update? It has to be in store? Did you get it done yet?

+1
In the same boat

 

[anon(382406)]

Re: photon needs to be restarted because it randomly does not wor

It is true I called sprint and I have my ticket number. I asked the rep why isnt this OTA and he said he had no idea. Go ahead and call sprint

I called Sprint and they said it was not a known issue, I also talked with Motorola, same thing, they simply said to return the phone for a new one, which is frustrating since it's likely it will show up again.

 

[stu5797]

Re: photon needs to be restarted because it randomly does not wor

I went to the sprint store with my ticket number and they had no solution. (even though the customer service rep said they had an update) I am having a new phone overnighted to me

 

[milominderbinde]

Re: photon needs to be restarted because it randomly does not wor

I went to the sprint store with my ticket number and they had no solution. (even though the customer service rep said they had an update) I am having a new phone overnighted to me

Any time someone says that there is a secret update that only a store can do, you need to be pretty suspicious. That was someone who wanted off the phone.

We read this in all the forums. If you are having trouble when you first get a phone return it now.

The old saying is that "Time mends all wounds."

In electronics, it's "Time wounds all mends."

Get out of a bad phone as soon as you can. Don't wait until you will get stuck with a refurb, which was someone else's problem.

 

[anon(382406)]

Re: photon needs to be restarted because it randomly does not wor

So you don't think it's a software issue?

 

[milominderbinde]

Re: photon needs to be restarted because it randomly does not wor

So you don't think it's a software issue?

If it were a software issue, everyone would have it.

Still, this is some intermittant issue. Electronics don't heal.

Use the Getting Started section on Backup, Restore or Transfer Apps, Files, and Settings to back everything up first.

 

[Puzzlegal]

Re: photon needs to be restarted because it randomly does not wor

Hmmm, I tried using the phone today, and it didn't work. I called my husband, and the phone rang, but he heard nothing when he picked it up and caller-id didn't record the call as having happened. He called me, and my phone rang but no sound when I answered it.

I rebooted the phone, and it seemed to work. Reading this thread earlier led me to believe it was a known issue that would eventually be resolved. I almost never use the phone as a phone, so I have no idea whether that was a one-time fluke or a serious problem. My old phone is still running, so I may try turning it off, as something thought that was related.

Leaving for Germany tomorrow, so no time to do anything about it now.

 

[stu5797]

Re: photon needs to be restarted because it randomly does not wor

sprint is sending me a knew phone. I hate that they make me seem like a criminal for wanting a phone to work correctly

 

[sjamie]

Re: photon needs to be restarted because it randomly does not wor

... I almost never use the phone as a phone, so I have no idea whether that was a one-time fluke or a serious problem.

Wow! What do you use a phone for?

 

[MA0925]

Re: photon needs to be restarted because it randomly does not wor

On the Sprint Buzz site, they know about the issue of not being able to make calls and according to JP they are going to send out a software update in the middle of the month.

I got my phone on friday. Had one call that would not go thru, thought I might have done something wrong. Saturday, samething. Sunday tried 3 times to call my wife with it not working. Rebooted and worked fine. Hope this update fixes it. The past 2 days I turned off/on phone before I left house and no issues. This is too good of a phone to be having this issue. I hate to have to exchange it just to get another one that does the same thing.

 

[stu5797]

Re: photon needs to be restarted because it randomly does not wor

call sprint yourself and go to the store. It is not a known issue. This is not happening to most photons. You should get another one.

 

[Don Alejo]

Re: photon needs to be restarted because it randomly does not wor

call sprint yourself and go to the store. It is not a known issue. This is not happening to most photons. You should get another one.

Unfortunately, switching Photons is very unlikely to fix it. It is very much a known issue; it's all over the Motorola forums, with replies from Motorola personnel, for the XPRT and Photon for ~ 30 days now.

 

[aptmx]

Re: photon needs to be restarted because it randomly does not wor

Unfortunately, switching Photons is very unlikely to fix it. It is very much a known issue; it's all over the Motorola forums, with replies from Motorola personnel, for the XPRT and Photon for ~ 30 days now.

Agreed. This is happening to quite a few people. Including myself. I have learned that issues like these are rarely a "few" phones. If anyone gets it resolved by swapping it out please let us know. Otherwise hears hoping it can be resolved by a software update.