Plain Text Email Issue

brimundy

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Mar 19, 2010
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Not sure if anyone has seen this behavior or knows of the fix, but its starting to become quite annoying. Recently at work, they upgraded my laptop and I began seeing this behavior. I am not sure if it is a Droid issue or an outlook one but perhaps someone can point me in the right direction.

I have my work email synced to my phone. It has been working perfectly until a few weeks ago when the issue began. When I receive an email, if I open it in Outlook, no problem. If I open it on my phone, no problem. However, once I open it on my phone, the copy in my inbox in outlook is converted to Plain Text. I often receive emails with screenshots or specific formatting that are lost when this happens.

I have searched online and found nothing pointing to the cause of this issue. Has any one else seen this before or know of what is causing the problem and/or the fix?

Thank you for your help.
 

takeshi

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Jan 27, 2010
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Might help to know what type of email account it is. "Outlook" doesn't help as it's just a mail client that supports a number of different types of email accounts. Is this an Exchange account?

What client are you using on your Droid? The stock app or something else?
 

brimundy

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Mar 19, 2010
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I am using the stock Droid corporate email app. The account in question is my corporate email account, Exchange server based, PUSH email notification. It was working as expected initially, has only started with this behavior within the past month or two.
 

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