Possible Known Issue with Activating T-Mobile Gear S2 3G

[Chris Fayden]

Mine doesn't as of yet, still shows unknown...

 

[mykeyee]

The watch is connecting to T-Mobile now however; the phone number for the watch is still showing "unknown" in the about watch. I can live with that for now.

 

[Arlene O]

No problem they are actively working on the situation there is nothing wrong with your device there is no need to return or exchange it, it should be working within a couple of days...

Any updates? Is your watch fixed? Mine is not working still :-(

 

[Chris Fayden]

They're still working on it but for the most part most of the watches are able to connect now to the network.. I was on the phone with tech support this morning he said they may still go in and out of service as they continue to work on the issue

 

[maylea31]

Mine is working now but the phone number does not show. Also mine is going in and out and will display emergency calls only; however unlike last night I can call out and receive calls even when this is displayed. Weird. So I just turn it off and on and it resets and emergency call banner stops showing for awhile

Posted via the Android Central App

 

[Arlene O]

They're still working on it but for the most part most of the watches are able to connect now to the network.. I was on the phone with tech support this morning he said they may still go in and out of service as they continue to work on the issue

Thanks for the update. I can't wait to have mine fixed.

 

[Keltian]

I still can't turn on auto call forwarding for some reason. When I try to enable in on my watch it tells me to turn it on in the Gear app on my phone. However, when I try to turn it on in the app, it tells me to on auto call forwarding on the watch. I feel like I'm running in circles.

Posted via the Android Central App

 

[Chris Fayden]

If the phone number to your watch does not show up in gear manager on the call forwarding you need to enter it manually and then it should work

 

[Keltian]

If the phone number to your watch does not show up in gear manager on the call forwarding you need to enter it manually and then it should work

That's the thing though. The phone number shows up now both in the watch and the app

Posted via the Android Central App

 

[Chris Fayden]

Make sure it shows up with your country code area code and then phone number for example if you live in the United States it should be +1 ×××-×××-××××. Also make sure it is the correct phone number

 

[Keltian]

Make sure it shows up with your country code area code and then phone number for example if you live in the United States it should be +1 ×××-×××-××××. Also make sure it is the correct phone number

On both the phone and the watch it starts with 1, no +. And the number is correct.

Posted via the Android Central App

 

[Keltian]

Make sure it shows up with your country code area code and then phone number for example if you live in the United States it should be +1 ×××-×××-××××. Also make sure it is the correct phone number

On both the watch and the phone the number starts with 1 and then the area code. No +. Also, it is showing the correct phone number.

Posted via the Android Central App

 

[attackbike]

I had mine on auto since Sunday this morning I turned it off and turn it back on and it seems to be functioning. Apparently the search for networks not very accurate so what I would do is turn your phone off and then back on which was suggested by the engineers once they achieved the fix on their end. I will monitor it this week and see how everything goes.

 

[Keltian]

I had mine on auto since Sunday this morning I turned it off and turn it back on and it seems to be functioning. Apparently the search for networks not very accurate so what I would do is turn your phone off and then back on which was suggested by the engineers once they achieved the fix on their end. I will monitor it this week and see how everything goes.

I've rebooted both the watch and phone.

Posted via the Android Central App

 

[Chris Fayden]

It should work with or without the +

 

[attackbike]

I've rebooted both the watch and phone.
Posted via the Android Central App

Make sure you have location on..


I think tmoble engineers was aware of this issue on Sunday. I think the stores really should have been notified on Monday informing the Customer of the issues before walking out of the store like I did and then drive back to the store a couple of times.. I'm not ragging on tmoble because the owner is a cool guy and I know they probably did not do it intentionally. I do feel like the communication should have been more clear that way there a lot of us would not have wasted our time driving back to the store and waiting in line over an hour.

 

[Manuel Batrez]

I know this is off topic, but can I buy a Gear S2 3G from T-Mobile without the data plan-$5/month? I read that you currently have yours set up with only bluetooth, and that is what I want to do. I can't justify to myself paying $5/month when my wife doesn't have to with her Apple Watch.

 

[Manuel Batrez]

Sorry for the repeat, SUPER NOOB over here!!!!:-\

 

[Manuel Batrez]

I understand your frustration the reason why your battery is running low as you probably have it set to ON so it's searching for network the entire day I have mine on Bluetooth only and it lasts me a full day when I get home at 50% and that's from 10 a.m. till 9 p.m... it is a system issue T-Mobile is working very hard to fix it it should be working within a day or so.... and you have 14 days to do an exchange or return and because of the situation they will definitely waive the restocking fee if you choose to do so. Take my advice wait it out a couple of days you will be happy you did...

I know this is off topic, but can I buy a Gear S2 3G from T-Mobile without the data plan-$5/month? I read that you currently have yours set up with only bluetooth, and that is what I want to do. I can't justify to myself paying $5/month when my wife doesn't have to with her Apple Watch.

 

[Chris Fayden]

No the 3G version must be activated on a mobile broadband wearable line...